Summary
Overview
Work History
Education
Skills
Certification
Youth Group Leader
Languages
Timeline
Generic

Natalie Araujo

Ocoee

Summary

Dynamic and adaptable professional with a proven track record at Walt Disney World Company, enhancing guest experiences through exceptional customer service and teamwork. Skilled in conflict management and foreign language fluency, I excel in high-pressure environments, significantly improving team performance and guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Attractions Cast Member

Walt Disney World Company
08.2022 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.

Shift Manager

Qdoba
09.2020 - 10.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Supervisor

Starbucks
02.2021 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Host

Texas Roadhouse
11.2019 - 03.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

High School Diploma -

Ocoee High School
Ocoee, FL
05.2021

Skills

    Exceptional communication

    Foreign language fluency

    Multitasking Abilities

    Adaptability and Flexibility

    Performance under pressure

    Safety awareness

    Conflict Management

    Customer Service

    Interpersonal Communication

Certification

National Registry of Food Safety Professionnals Certified

Youth Group Leader

Every week my Church's Youth Group gather to Talk about God. I have been blessed with a community that I can be passionate with my relationship with God. I have been given this  opportunity to lead and bring the word every week to the Youth Group. From encouragement to strengthening their faith. I love being their support and mentor. I have taught them so much but yet I learn happiness, joy, and passion with them every week.

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Attractions Cast Member

Walt Disney World Company
08.2022 - Current

Shift Supervisor

Starbucks
02.2021 - 09.2022

Shift Manager

Qdoba
09.2020 - 10.2022

Host

Texas Roadhouse
11.2019 - 03.2020

High School Diploma -

Ocoee High School

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Natalie Araujo