Natalie Fernandez
Zephyrhills
Summary
Dynamic professional with extensive experience at Baycare Medical Group, excelling in patient care coordination and customer service. Proven ability to enhance operational efficiency and maintain accurate electronic health records. Skilled in project management and QuickBooks, consistently delivering results while fostering strong communication with clients and stakeholders.
Overview
7
7
years of professional experience
Work History
Medical Office Representative
Baycare Medical Group
Tampa
07.2021 - 08.2022
- Coordinated daily schedules with medical staff to optimize operations.
- Verified insurance eligibility for incoming patients to ensure coverage.
- Scheduled appointments for both incoming and outbound patients to enhance efficiency.
- Retrieved medical records and inputted information into database system for accurate documentation.
- Maintained accurate electronic health records in compliance with regulations.
Project Coordinator
Westfall Roofing
Tampa
03.2018 - 09.2020
- Managed client projects effectively, ensuring expectations were consistently met.
- Maximized efficiency through proficient onsite project scheduling.
- Handled invoicing and final billing using QuickBooks to maintain financial accuracy.
- Managed communication between clients, contractors, and suppliers to ensure project clarity.
Customer Service Representative
Cemex
Tampa
01.2017 - 06.2017
- Scheduled dispatch of trucks to designated work sites efficiently.
- Entered customer information into company system accurately.
- Handled incoming phone calls from customers, addressing inquiries promptly.
Teacher Aide
Just 4 Kids
Tampa
07.2015 - 08.2016
- Supervised children in after-school program, assisting with homework and facilitating extracurricular activities.
- Managed front desk operations, handling incoming phone calls efficiently.
- Certified in CPR to ensure safety during program activities.
Education
Associate Degree in Nursing - Nursing
Rasmussen University
Odessa12-2025
Associate of Science - Pre Pharmacy
Hillsborough Community College
Tampa, FL06-2014
Skills
- Budgeting and forecasting
- Medical terminology
- Customer service
- Patient care coordination
- Project management
- QuickBooks proficiency
- Data entry and analysis
Languages
Spanish
Native/ Bilingual
Timeline
Medical Office Representative
Baycare Medical Group
07.2021 - 08.2022
Project Coordinator
Westfall Roofing
03.2018 - 09.2020
Customer Service Representative
Cemex
01.2017 - 06.2017
Teacher Aide
Just 4 Kids
07.2015 - 08.2016
Associate Degree in Nursing - Nursing
Rasmussen University
Associate of Science - Pre Pharmacy
Hillsborough Community College