Natalie Arnett
Morrison,CO
Summary
A passionate and collaborative Project Manager with leadership experience and 7 years of experience demonstrating strong organizational skills and the ability to manage multiple projects from SaaS solutions to custom applications. Excels in independent problem-solving, critical thinking, and effective communication across various channels, consistently delivering outstanding customer service and translating complex concepts into accessible materials under pressure and deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OIT Project Manager
Kentucky Transportation Cabinet
Frankfort , KY
2021.11 - 2024.04
- Managed vendor projects that impacted >250 internal transportation employees that managed the daily operations of a construction site including daily work reports, managing construction materials and the ability to approve prime and subcontractor invoices per the requirements of the Federal Highways Administration.
- Negotiated contracts with vendors for procurement of software required for projects and created a quarterly deliverable schedule with the vendor that required an agreed upon quarterly plan with key stakeholders, review of critical issues and quarterly health checks to ensure the schedule and budget were on track.
- Developed and maintained project plans, schedules, budgets, and other project artifacts required for project documentation.
- Adjusted project scope and project timeline due to the large degree of project unknowns to ensure leadership had the most up-to-date timeline.
- Identified potential risks associated with projects and implemented strategies and action plans to mitigate them.
- Conducted meetings with project sponsors and key stakeholders to discuss project progress, identify and review issues with recommended action plans.
- Built and established strong partnerships with internal teams, external vendors, various department leadership personnel and contractors.
- Presented project discoveries at quarterly prioritization meetings with department leadership to determine if the project met the strategic goals of the organization and determined when the project could begin based upon existing prioritized and working projects.
Program Manager
Nelnet
2019.08 - 2021.11
- Supervised a staff of five composed of Project Managers and Business Analysts
- Provided leadership, insight and mentoring to employees through one-on-one meetings, including ongoing feedback and coaching to drive performance improvement.
- Identified areas of improvement in existing processes, procedures and systems related to the program.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
Project Manager
Nelnet
2017.07 - 2019.08
- Managed and planned call center technology projects, leading multiple project teams ensuring CSAT scores were not negatively impacted
- Coordinated, scheduled, and assigned project tasks to team members
- Identified and negotiated schedules, milestones, and resources to achieve project objectives
- Evaluated progress against the project schedule and reported performance metrics for IT projects
- Collaborated with client departments to coordinate systems testing, installation, training, and support including but not limited to VDI installation, soft phone and physical phone implementation and new call menu options available to external customers.
Project Coordinator
Kentucky Transportation Cabinet
- Scheduled monthly Project Management Office meetings documented minutes, and maintained project repository and project artifacts
- Assisted Project Manager in managing a project budget of $25 million, verifying invoices, purchases, and licenses
- Assisted in project phase implementation and responded to service tickets related to the statewide implementation of handicap placards part of the customized software related to motor vehicle registration.
- Created user manuals for state employees for testing and training purposes
Business Analyst
Kentucky Transportation Cabinet
- Conducted analysis sessions to elicit business requirements from stakeholders
- Transformed functional and nonfunctional requirements into user stories and acceptance criteria
- Created workflow and use case documents as supporting documentation for review and approval by the Lead Business Analyst
- Collaborated with developers to create effective and efficient application through solution design documents, business rules, and field tables
Education
Bachelor of Arts in Economics -
University of Kentucky
05.2009
Skills
- Agile and Waterfall Methodologies
- Project scope development
- Project Planning and Scheduling
- Risk Management and Action Plans
- Stakeholder Management and Communications
- Procurement and Contract Management
- Procedure Development
- Build client rapport
Certification
- Project Management Professional (PMP), Certified 2022
- PMI - Agile Certified Practitioner (PMI-ACP), Recertified 2024
- Certified Scrum Product Owner, Mountain Goat Software 2019
Affiliations
Inter-Canyon Fire Protection District Board Member
Timeline
OIT Project Manager
Kentucky Transportation Cabinet
2021.11 - 2024.04
Program Manager
Nelnet
2019.08 - 2021.11
Project Manager
Nelnet
2017.07 - 2019.08
Project Coordinator
Kentucky Transportation Cabinet
Business Analyst
Kentucky Transportation Cabinet
Bachelor of Arts in Economics -
University of Kentucky
- Project Management Professional (PMP), Certified 2022
- PMI - Agile Certified Practitioner (PMI-ACP), Recertified 2024
- Certified Scrum Product Owner, Mountain Goat Software 2019
Similar Profiles
Grant RuddGrant Rudd
Engineer in Training at Kentucky Transportation CabinetEngineer in Training at Kentucky Transportation Cabinet
Susan McDonaldSusan McDonald
Customer Service Representative at Kentucky Transportation Cabinet'[Customer Service Representative at Kentucky Transportation Cabinet'[
Gabrielle BrownGabrielle Brown
Customer Service Representative Trainer at Kentucky Transportation CabinetCustomer Service Representative Trainer at Kentucky Transportation Cabinet