Natalie Arroyo

• Obtained prior authorization and precertification for outpatient procedures.
• Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
• Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
• Reviewed prior authorization requests for specialty medications, ensuring appropriate criteria were met before approval or denial decisions were made.
• Contacted insurance companies to obtain prior authorization for medical procedures and medications.
• Expedited urgent requests for prior authorization, ensuring timely access to critical medical treatments.

• Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
• Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
• Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
• Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.

As a biller, I enter copays, enter hospital charges, enter office charges. I also work on denials and see why an insurance hasn’t paid.

• Streamlined clinic operations by efficiently managing scheduling, documentation, and billing processes.
• Improved patient satisfaction scores by simplifying billing process and enhancing transparency.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.