Natalie Arsenault
Midlothian,VA
Summary
Skilled in critical thinking and customer service, I enhanced loyalty at Sycamore Veterinary Hospital by resolving customer complaints with empathy and efficiency. My experience also spans veterinary assistance at Brandermill Animal Hospital, where I improved patient care through skilled support in diagnostics and treatments, showcasing my ability to manage high-stress situations and maintain professionalism.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Sycamore Veterinary Hospital
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Veterinary Assistant
Brandermill Animal Hospital
10.2000 - 09.2015
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Standard Diploma - General Studies
Manchester High School
Midlothian, VA06.1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Sycamore Veterinary Hospital
09.2016 - Current
Veterinary Assistant
Brandermill Animal Hospital
10.2000 - 09.2015
Standard Diploma - General Studies
Manchester High School