Natalie Avalos
Peoria,IL
Summary
I’m a very hands on worker. I’m always fixing problems for customers & try to make them happier than they were before they came in! Very respectful always follows guidelines, good attitude &
Overview
4
4
years of professional experience
Work History
Cleaner
Cest Ally Spa
Peoria, IL
05.2023 - Current
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Washed windows both inside and outside of the facility.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
Crew Member
McDonald's
Peoria, IL
08.2020 - Current
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Informed customers about daily specials in an engaging manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Drove team success by quickly completing assigned tasks.
- Stocked shelves and cases with new or transferred items.
- Presented orders to guests within anticipated service times.
- Explained current promotional information and items to patrons.
Education
Dunlap High School
Dunlap, IL05.2024
Skills
- Floor Waxing
- Housekeeping
- Chemical Handling
- Quality Assurance
- Complex Problem-Solving
- Customer Service
- Crew Management
- Sweeping and Mopping
- Safe Cleaning With Chemicals
- Cleaning and Sanitizing
Timeline
Cleaner
Cest Ally Spa
05.2023 - Current
Crew Member
McDonald's
08.2020 - Current
Dunlap High School
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