Natalie Avery
San Diego,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Membership Associate
Museum Of Contemporary Art San Diego
04.2022 - 02.2023
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Boosted museum awareness, implemented promotional campaigns, and employed sales tactics as part of museum reopening development.
- Worked to develop network by identifying and pursuing potential philanthropists, attending industry events, and building rapport with clients.
Store Manager/Dispensing Optician
San Diego Optical
04.2021 - 05.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Billing Specialist
P.W. Stevens
02.2020 - 04.2021
- Utilized various software programs to process customer payments.
- Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Used data entry skills to accurately document and input statements.
Administrative Assistant/ Optometric Technician
Dr. Marbun's Optometry
01.2018 - 02.2020
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Dispensing Optician
Kaiser Permanente
08.2014 - 12.2017
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Education
Bachelor’s Degree - Sociology
University of California
San Diego, La, CASkills
- Community Engagement
- Sales Strategy
- Organization and Multitasking
- Microsoft Office Suite
- Accounting Procedures
- Customer Service Management
- Budgeting and Expense Monitoring
- Bookkeeping
- Quickbooks
- Account Reconciliation
- Financial Management
- Monthly Journal Entries
- Monthly / Quarterly / Year End Reports
- Deadline Adherence
- Research and Analytical skills
- Business Correspondence Writing
- Google Drive, Zoom, Dropbox, MailChimp
- Remote Office Experience
- Keen Eye for Detail
- Sage 50 Accounting
- Multitasking and Time Management
- Website Updating
- Social Media Updating
- Remote Conferencing
- Computers and Technology
Accomplishments
- Advanced from Sales Associate to Store Manager within 1 year to execute opening of new store location.
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Technology Proficient - Developed a strong knowledge of Sage Accounting, Microsoft Office Suite, Zoom, Dropbox, Microsoft Teams, while keeping abreast of new applications that increased efficiency and productivity for management and clients
- Documented and resolved museum website issue which led to revised ticketing procedures.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Quality is not an act, it is a habit.
Aristotle
Timeline
Membership Associate
Museum Of Contemporary Art San Diego
04.2022 - 02.2023
Store Manager/Dispensing Optician
San Diego Optical
04.2021 - 05.2022
Billing Specialist
P.W. Stevens
02.2020 - 04.2021
Administrative Assistant/ Optometric Technician
Dr. Marbun's Optometry
01.2018 - 02.2020
Dispensing Optician
Kaiser Permanente
08.2014 - 12.2017
Bachelor’s Degree - Sociology
University of California
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