Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Natalie Awadallah

Cypress,CA

Summary

Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

4
4
years of professional experience

Work History

Sales Associate

Ted Baker
10.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Solved customer challenges by offering relevant products and services.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Sales Associate

Steve Madden
05.2021 - 05.2022
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

Pandora
11.2019 - 01.2020
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Business Administration And Management

California State University - Long Beach
Long Beach
05.2023

Skills

  • Conflict Resolution
  • New Teller Training
  • Cash Handling Accuracy
  • Multitasking Strengths
  • Customer Service
  • Time Management
  • Stocking and Replenishing
  • Verbal Communication
  • Sales and Marketing
  • POS System Operations
  • Sales Forecasting
  • Persuasive Selling

Accomplishments

  • Achieved sales goal through effectively helping with customer service
  • Supervised team of four staff members.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

Arabic
Professional Working

Timeline

Sales Associate

Ted Baker
10.2022 - Current

Sales Associate

Steve Madden
05.2021 - 05.2022

Sales Associate

Pandora
11.2019 - 01.2020

Bachelor of Science - Business Administration And Management

California State University - Long Beach

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Natalie Awadallah