Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

NATALIE BACA

El Paso,Texas

Summary

Dedicated and results-driven administrative professional with strong experience in fast-paced environments. Proven ability to manage multiple priorities with precision and a positive attitude. Adept in customer service, cash handling, team leadership, and administrative support. Self-motivated and highly dependable, with excellent communication and organizational skills. Eager to take on new responsibilities and contribute to team success.

Overview

5
5
years of professional experience

Work History

Administrative Cashier/ Office Clerk

Casa Kia
08.2021 - 03.2025
  • Processed daily purchase orders and vehicle submissions with precision, ensuring timely documentation and transaction tracking

Operations Supervisor

Bell 2 Bell Educator Supplies
04.2022 - 07.2022
  • Directed daily operations and supervised a team of trainees, ensuring adherence to company procedures and service excellence
  • Delivered personalized coaching and development plans to new hires, increasing training effectiveness and reducing onboarding time
  • Identified performance gaps and implemented corrective strategies, leading to measurable improvements in team productivity
  • Managed customer escalations with a calm and solution-oriented approach, boosting client retention and brand loyalty
  • Fostered a collaborative and high-performance team culture through strong interpersonal communication and motivational leadership

Customer Service Associate

Lowes Home Improvement
04.2021 - 04.2022
  • Advised customers on products, services, and ongoing promotions, driving upsells and cross-sales
  • Executed merchandise management and restocking protocols, maintaining inventory accuracy and display standards
  • Assisted in streamlining customer service operations to reduce wait times and increase service efficiency
  • Handled POS transactions, returns, and exchanges with accuracy and professionalism, contributing to operational integrity

Hostess

Crave Kitchen & Bar
01.2020 - 03.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor or Arts - Criminal Justice

UNIVERSITY OF TEXAS AT EL PASO
01.2023

High School Diploma - undefined

MONTWOOD HIGHSCHOOL
01.2019

Skills

  • Advanced Customer Service & Client Relations
  • Expert Cash Handling & Accurate Drawer Reconciliation
  • Effective Team Leadership, Supervision & Coaching
  • Proficient Clerical & Administrative Support
  • Strong Conflict Resolution & Problem-Solving Abilities
  • Microsoft Office Suite (Word, Excel, PowerPoint) - Advanced User
  • Canva Skilled in Designing Marketing & Presentation Materials
  • Time Management, Prioritization & Multitasking Excellence

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Operations Supervisor

Bell 2 Bell Educator Supplies
04.2022 - 07.2022

Administrative Cashier/ Office Clerk

Casa Kia
08.2021 - 03.2025

Customer Service Associate

Lowes Home Improvement
04.2021 - 04.2022

Hostess

Crave Kitchen & Bar
01.2020 - 03.2021

Bachelor or Arts - Criminal Justice

UNIVERSITY OF TEXAS AT EL PASO

High School Diploma - undefined

MONTWOOD HIGHSCHOOL

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NATALIE BACA