Natalie Baeza
Cicero,IL
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mental Health Counselor
MacNeal Loyola Hospital
11.2022 - Current
- Facilitated psychoeducation groups on topics such as stress management, coping skills, and relapse prevention.
- Assisted in research projects conducted by universities or other organizations related to improving access to quality care for individuals living with a mental illness.
- Documented service plans, treatment reports and progress notes.
Phlebotomist
MacNeal Loyola Hospital
11.2022 - Current
- Utilize expert knowledge of venipuncture techniques to collect blood specimens from patients of all ages, ensuring accuracy and minimizing discomfort
- Verified patient information, explained procedures, and provided emotional support to elevate anxiety and build trust during the blood collection process
Administrative Assistant
Cook County
08.2019 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Processed invoices for payment using accounting software applications.
Patient Safety Attendant
MacNeal Loyola Hospital
11.2022 - 01.2023
- Provided one to one, constant and direct observation of patients with suicidal ideation
- Technical care - Takes vital signs as needed, while maintaining direct patient observation
- Performs cardiopulmonary resuscitation
Coordinating Manager
Clyde park
06.2016 - 08.2019
- Coordinated with multiple departments to ensure timely completion of projects.
- Managed staff schedules, workloads, and task deadlines.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
MBA - Business Administration
American College of Education
04-2026
BA - Healthcare Administration
American College of Education
07-2024
Associate - Science
Morton College
05-2022
High School Diploma -
Morton East High School
Skills
- Spanish Speaker
- Medical Terminology
- Filing
- Office Administration
- Coordination
- Training and coaching
- Database entry
- PC proficient
- Patient centered care
- EPIC System
- UKG System
- Customer Service
- Scheduling
- Social Media and Promotions
- Meeting Arrangements
- Appointment Scheduling
Certification
- Basic Life Support (BLS), America Heart Association, 2024
- Crisis Prevention Institute (CPI) Certified, Loyola University, 2024
- Phlebotomist, Triton College, 2022
- Seal of Biliteracy in Spanish, Morton East High School
Timeline
Mental Health Counselor
MacNeal Loyola Hospital
11.2022 - Current
Phlebotomist
MacNeal Loyola Hospital
11.2022 - Current
Patient Safety Attendant
MacNeal Loyola Hospital
11.2022 - 01.2023
Administrative Assistant
Cook County
08.2019 - Current
Coordinating Manager
Clyde park
06.2016 - 08.2019
MBA - Business Administration
American College of Education
BA - Healthcare Administration
American College of Education
Associate - Science
Morton College
High School Diploma -
Morton East High School
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