Summary
Overview
Work History
Education
Skills
Yoga, reading, volunteering, spending time with family and pets
Timeline
Generic

NATALIE BAILEY

Tampa,FL

Summary

Seasoned Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

STORE MANAGER

STARBUCKS
01.2019 - Current
  • Uses the Store Manager approach to prioritize and plan business goals, coach and develop partners, and analyze the business.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Responsible for staffing, scheduling, and payroll.
  • Increased sales and customer occasions by almost 30% over the course of 2 years
  • Increased customer experience score and drive thru times to an all time high for the store.
  • Worked to implement safety protocols at a high incident store that became company standard.

Shift Supervisor

Starbucks
01.2018 - 01.2019
  • Coached and developed baristas and fellow shift supervisors to maintain standards and deliver stellar customer service.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Was awarded Partner of the Quarter twice and promoted to Store Manager after only a year.

OFFICE MANAGER

Advanced Innovative Medicine
01.2015 - 01.2018
  • Oversees the completion of various administrative tasks within the medical office.
  • Maintained computer and physical filing systems.
  • Manages patient records, handles payrolls, billings and office budgets and hires and trains administrative personnel.
  • Regularly worked with HR department and created employee handbook/ manual for company.

Office Manager

R. Vijay
01.2012 - 01.2015
  • Managed office operations and procedures
  • Organizes and schedules meetings and appointments as well as company events
  • Ensures office efficiency is maintained by carrying out planning and execution of equipment, layouts, and office systems
  • Allocates tasks and assignments to staff and monitors their performance
  • Partners with HR to maintain office policies as necessary.

Education

MASTER’S DEGREE -

Louisiana State University
2022

BACHELOR’S DEGREE - Business and Organizational Leadership

ARIZONA STATE UNIVERSITY

ASSOCIATE’S DEGREE -

HILLSBOROUGH COMMUNITY COLLEGE
2017

Skills

  • Empathetic and compassionate leader
  • Results oriented
  • Time management
  • Team Leadership
  • Maximizing Profitability
  • Goals and Performance
  • Strong problem solving skills
  • Interpersonal/ team-building skills
  • Inventory Merchandising
  • Proper Staffing
  • Maintaining Clean Work Areas
  • Direct Counseling

Yoga, reading, volunteering, spending time with family and pets

I love staying active and continually working to better myself through reading and meditation. My family and pets are a top priority and I spend as much time with them as I can. I'm also very passionate about giving back to my community.

Timeline

STORE MANAGER

STARBUCKS
01.2019 - Current

Shift Supervisor

Starbucks
01.2018 - 01.2019

OFFICE MANAGER

Advanced Innovative Medicine
01.2015 - 01.2018

Office Manager

R. Vijay
01.2012 - 01.2015

MASTER’S DEGREE -

Louisiana State University

BACHELOR’S DEGREE - Business and Organizational Leadership

ARIZONA STATE UNIVERSITY

ASSOCIATE’S DEGREE -

HILLSBOROUGH COMMUNITY COLLEGE

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