Natalie Bailey
Asheville,NC
Summary
Experienced public policy and media management professional, with over a decade’s experience in local government fostering community and stakeholder relations. Exceptional network of governmental, non- profit, and local and state elected officials in western North Carolina.
Overview
24
24
years of professional experience
Work History
Data Communications Specialist
City Of Asheville
Asheville, NC
03.2021 - Current
- Analyzes stakeholder feedback from surveys or focus groups to identify areas of improvement in communication processes.
- Manages website content updates including text copywriting and graphic design elements.
- Participates in brainstorming sessions to generate ideas for promotional campaigns.
- Creates presentations for internal or external audiences at events or conferences.
- Collaborates with colleagues across departments to ensure consistency in messaging across all channels of communication.
- Researches new technology solutions that could improve communication efficiency within the organization.
- Collaborates with team to promote, plan and organize communication materials.
- Advises and supported communications team during strategy development meetings.
- Maintains professionality and efficiency while working closely with leadership.
- Confers with other managers to identify trends or key group interests or concerns.
Deputy Clerk of the Court
Office of the Clerk of Superior Court, Buncombe Co
Asheville, NC
06.2020 - 03.2021
- Reviewed motions filed with the court to ensure compliance with local rules of procedure.
- Managed courtroom operations during trials and hearings by ensuring all parties were present, calling witnesses, recording testimony and managing exhibits.
- Compiled statistical data from court proceedings for analysis purposes.
- Organized court proceedings by scheduling hearings, trials and conferences.
- Answered inquiries from litigants regarding court processes and procedures via telephone or in person.
- Provided administrative support to the court by maintaining records, preparing documents and filing paperwork.
Public Information Officer
Buncombe County Sheriff’s Office
Asheville, NC
03.2013 - 03.2019
- Developed and maintained relationships with media outlets to increase public awareness of department initiatives.
- Prepared presentations on communication strategies for internal staff meetings.
- Ensured compliance with all applicable laws related to public communications efforts.
- Monitored social media platforms for relevant conversations concerning the organization's brand or mission statement.
- Managed website content related to department news and announcements.
- Assisted in developing campaigns that raised awareness around key topics or issues related to the Sheriff's Office mission.
- Created press releases, newsletters, brochures, and other promotional materials for events and programs.
- Analyzed data collected from surveys, interviews. to create reports highlighting key insights.
- Participated in brainstorming sessions with teams from other departments regarding potential outreach opportunities.
- Developed comprehensive plans for crisis communication scenarios in order to respond quickly and effectively in times of emergency.
- Organized press conferences and interviews with key stakeholders to provide information about department activities.
- Tracked media coverage of department initiatives and developed reports for senior management.
- Coordinated with various departments to ensure accurate and timely responses to inquiries from the media.
- Offered media organizations specific story ideas focused on key areas.
- Oversaw daily communications and emergency response.
- Fielded media requests and set up staff interviews.
- Authored strategic press releases, interview talking points and media responses.
- Delivered program information to public by preparing and presenting press releases, conducting media campaigns and maintaining program-related web sites.
- Responded to requests for information from media or designated spokesperson or information source.
Admin. Assistant to the Assistant City Manager
City of Asheville
Asheville, NC
01.2011 - 03.2013
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Conducted research on various topics as requested by management.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Compiled data from various sources into organized reports for review by management team.
- Proofread content for typo-free emails and documentation.
Program Coordinator
Smart Start Of Henderson County
Hendersonville, NC
02.2009 - 09.2010
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Conducted research into best practices for program delivery, including methods for increasing efficiency and effectiveness.
- Prepared reports on progress towards program goals for management review.
- Assisted in developing training materials and providing instruction on how to use them effectively.
Temporary Public Policy and Research Manager
Illinois African-American Family Commission
Chicago, IL
02.2008 - 04.2008
- Developed and implemented research strategies to meet organizational objectives.
- Created surveys, questionnaires and focus group activities to collect primary data from customers.
- Collaborated with stakeholders to define research objectives and goals.
- Developed processes for collecting, analyzing and reporting data from various sources including interviews, online polls and customer feedback forms.
- Drafted reports summarizing research findings and presented them to management team.
Associate
M+R Strategic Services
Chicago, IL
04.2007 - 08.2007
- Engaged in community organizing to produce turn out and issue awareness for various organizations including Susan G. Komen for the Cure, the Chicago Coalition to Save Darfur and Shaping America’s Youth
- Engaged targeted media outlets and obtained coverage for issues and events including an appearance on “The Santita Jackson Show” on WVON Chicago on 5/14/07
- Engaged elected officials, community leaders, clergy and stakeholders for the purposes of issue awareness and event participation through email alerts, face-to-face meetings and correspondence
- Participated in Federal Lobby Day, Washington, DC, 4/24-4/25/07, contributed to policy training, Dallas, TX, 5/4-5/5/07 and coordinated volunteers for the Race for the Cure National Race in Washington, DC, 6/2/07 for Susan G. Komen for the Cure
- Monitored state level legislation as it related to health and health care related issues
Labor Organizer
Unite HERE, Local 1
Chicago, IL
02.2006 - 04.2007
- Represented collective bargaining unit members in workplace disputes with management and enforced collective bargaining agreement
- Conducted and participated in leadership training of rank-and-file members
- Organized hotel workers in preparation for 2007 contract negotiations
- Participated in voter canvassing and turnout for Unite HERE, Local 1 2nd Ward Aldermanic Race, 2007
, Intern
International Business Ethics Institute
Washington, DC
06.2003 - 08.2003
- Conducted a comparative study of the reasons behind Small and Medium-sized Enterprises (SME’s) develop codes of conduct
- Analyzed quantitative and qualitative ethics data of multinational corporations
- Developed presentation tool for the Institute’s Project dissemination entitled “Examining the Relationship Between Business Ethics and Corporate Social Responsibility”
- Attended workshops on business ethics issues presented by Institute staff for State Department officials
- Prepared reports summarizing project progress and results for management review.
- Maintained accurate records of all activities performed throughout internship period.
- Set specific goals for projects to measure progress and evaluate end results.
Income Maintenance Caseworker
Forsyth County Department of Social Services
Winston-Salem, NC
10.2000 - 04.2001
- Interpreted and applied North Carolina’s Medical Assistance and Work First Family Assistance policy to determine client eligibility
- Interviewed clients
- Verified current and previous public assistance history, employment information, medical information and household composition through various community and government agencies
- Referred clients to various programs and agencies partnered with the Department of Social Services, as well as community-based organizations
- Maintained accurate records of case notes and progress reports.
- Monitored client activities to ensure that they were meeting program requirements.
Education
Bachelor of Arts - English
Salem College
Winston-Salem, NC05-2000
Skills
- Strategy implementation
- Messaging and speechwriting
- Social media management
- Social media oversight
- Corporate messaging and speechwriting
- Public relations
- Press release writing
- Internal communications
- Analytics reporting
- Media relations
- Crisis management
- Event coordination
- Analyzing quantitative and qualitative data for dissemination
- Public policy research
- Volunteer coordination for political campaigns
- Issue Management
Affiliations
Member of Board of Directors, WNC Community Foundation, 2018-present
Member of Board of Directors of Mountain Housing Opportunities 2015- 2022
Secretary of Mountain Housing Opportunities Board of Directors, March 2016-2022
Member of Buncombe County School System Superintendent’s Advisory Council 2015-May 2019
Member of Board of Directors, Community Foundation of Western North Carolina, July 2018-Present
Member of St. Mathias Episcopal Church 1995-Present
Accomplishments
Kaufman Entrepreneurial Internship Recipient, H. John Heinz, III School of Public Policy and Management, Carnegie Mellon University, Summer 2003; WW. Cooper Scholarship, H. John Heinz, III School of Public Policy and Management, Carnegie Mellon University, 2002; Gerber Food Products Corporation Scholarship, 1996; Asheville High School Memorial Scholarship, 1996
References
References available upon request.
Timeline
Data Communications Specialist
City Of Asheville
03.2021 - Current
Deputy Clerk of the Court
Office of the Clerk of Superior Court, Buncombe Co
06.2020 - 03.2021
Public Information Officer
Buncombe County Sheriff’s Office
03.2013 - 03.2019
Admin. Assistant to the Assistant City Manager
City of Asheville
01.2011 - 03.2013
Program Coordinator
Smart Start Of Henderson County
02.2009 - 09.2010
Temporary Public Policy and Research Manager
Illinois African-American Family Commission
02.2008 - 04.2008
Associate
M+R Strategic Services
04.2007 - 08.2007
Labor Organizer
Unite HERE, Local 1
02.2006 - 04.2007
, Intern
International Business Ethics Institute
06.2003 - 08.2003
Income Maintenance Caseworker
Forsyth County Department of Social Services
10.2000 - 04.2001
Bachelor of Arts - English
Salem College
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