Natalie Baker
Jackson
Summary
Dedicated Pharmacy Technician with extensive experience at Walgreens, skilled in drug safety and insurance reconciliation. Proven ability to enhance customer satisfaction through effective problem-solving and inventory management. Committed to maintaining compliance with healthcare regulations while ensuring accurate prescription filling and secure medication storage.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
02.2024 - Current
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed ordering products for the pharmacy as well as inventory.
Customer Service Representative
Walgreens
11.2020 - 02.2024
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Made sure inventory was correctly ordered.
- Stocked shelves with inventory.
- Unloaded truck from warehouse.
- Price modification.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Education
High School Diploma -
Wellston High School
Wellston, Ohio 05-2022
Skills
- Drug safety
- Proper labeling
- Insurance reconciliation
- Intravenous admixture preparation
- Verifying orders
- Secure storage of medications
- Interpreting and processing medication orders
- Healthcare regulations
- Drug inventory management
- Problem-solving skills
- Processing payments
- Prescription filling
- Supply restocking
- Ordering and stocking medications
- Proper labeling procedures
- Receiving incoming supplies
- Stocking shelves
- FDA and HIPAA compliance
Certification
- CPR certified- American Red Cross
- Immunization Administration-APHA
- Pharmacy Technician-Ohio Board of Pharmacy//09223260
Timeline
Pharmacy Technician
Walgreens
02.2024 - Current
Customer Service Representative
Walgreens
11.2020 - 02.2024
High School Diploma -
Wellston High School
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