Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

NATALIE BALCERZAK

Allouez,WI

Summary

Dedicated professional with a strong work ethic and a passion for enhancing business performance. Proven ability to thrive in both team and individual environments, leveraging diverse skills to adapt quickly to new processes. Resourceful and results-oriented, committed to driving company objectives while increasing service value and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping Room Attendant

Oneida Casino Hotel
Green Bay, WI
10.2024 - Current
  • Dusted and polished fixtures and cabinet hardware to maintain a sparkling appearance.
  • Replenished room amenities according to established guidelines.
  • Sanitized and cleaned sinks, mirrors, toilets, and showers.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Provided guests with information on hotel services and room features.

Residential House Cleaner

Queen Of Cleaning
Kaukauna, WI
06.2024 - 08.2024
  • Demonstrated expertise in dusting, vacuuming, and mopping floors as well as scrubbing bathrooms and kitchens
  • Proficient in cleaning windows, mirrors, furniture, and other surfaces
  • Displayed strong organizational skills to ensure efficient completion of work assignments
  • Demonstrated knowledge of proper use of chemicals for cleaning purposes
  • Achieved high customer satisfaction ratings through quality service delivery

Personal Care Assistant

Comfort Keepers
Green Bay, WI
09.2023 - 05.2024
  • Assisted with daily living activities, including bathing, dressing, and grooming
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Developed meaningful relationships with patients through active listening and conversation
  • Responded quickly to emergencies and provided necessary first aid
  • Encouraged positive behaviors while discouraging negative behaviors using appropriate interventions
  • Reported health changes and provided proper documentation to appropriate staff
  • Coordinated medical appointments, errands, and social events

Housekeeping Supervisor

AmericInn
Iron Mountain, MI
12.2022 - 08.2023
  • Displayed strong attention to detail while inspecting rooms for cleanliness and tidiness
  • Supervised employees in the daily process of cleaning vacant and stay-over guest rooms
  • Provided guidance and support to housekeeping staff as needed
  • Monitored daily operations of housekeeping staff and provided feedback
  • Displayed strong leadership capabilities while training new staff members on proper cleaning techniques

Housekeeping and Laundry Attendant

AmericInn
Iron Mountain, MI
06.2022 - 08.2023
  • Performed daily cleaning duties, including vacuuming, dusting, mopping, and polishing furniture.
  • Operated laundry machines according to the manufacturer's instructions, sorting items by color before washing.
  • Demonstrated ability to multitask while managing multiple assignments simultaneously.
  • Demonstrated excellent organizational skills by stocking linen closets with linens, and maintaining an orderly work environment.

Table Busser

Stoney Ridge
Goodman, WI
07.2020 - 05.2022
  • Mastered the art of efficiently clearing tables promptly
  • Displayed strong multitasking abilities by bussing multiple tables simultaneously without compromising on quality of service
  • Demonstrated commitment towards providing an enjoyable dining experience for customers
  • Exhibited outstanding teamwork skills by helping colleagues whenever needed throughout the shift duration
  • Flexibly adapted to changing environments while working under pressure
  • Showed excellent communication skills when interacting with guests, servers, and other restaurant staff

Education

Graduate -

Goodman High School
05.2022

Skills

  • Leadership
  • Cleaning Experience
  • Kitchen Experience
  • Laundry
  • Organizational Skills
  • Team Management
  • Reliability and punctuality
  • Efficient time management
  • Excellent communication
  • Planning
  • Relationship building
  • Compassionate client care
  • Documentation
  • Active listening
  • Special needs care
  • Emotional support
  • Multitasking and organization
  • Personal hygiene assistance
  • Empathetic listening

Certification

  • CPR Certification, 05/01/19, Present, Demonstrated the proper technique for chest compressions and rescue breaths. Participated CPR on adult, child, and infant mannequins. Studied the signs of cardiac arrest and how to respond in an emergency.
  • Mental Health First Aid Certification, 10/01/21, 10/01/24, Studied mental health conditions such as anxiety and depression. Practiced active listening and empathy to better understand and connect with those in need. Learned how to provide support and resources to individuals experiencing mental health struggles.

References

References available upon request.

Timeline

Housekeeping Room Attendant

Oneida Casino Hotel
10.2024 - Current

Residential House Cleaner

Queen Of Cleaning
06.2024 - 08.2024

Personal Care Assistant

Comfort Keepers
09.2023 - 05.2024

Housekeeping Supervisor

AmericInn
12.2022 - 08.2023

Housekeeping and Laundry Attendant

AmericInn
06.2022 - 08.2023

Table Busser

Stoney Ridge
07.2020 - 05.2022

Graduate -

Goodman High School

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NATALIE BALCERZAK