NATALIE BALLARD

• Verified insurance of patients to determine eligibility.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
• Filed and updated patient information and medical records.
• Ensured timely payments from insurance providers through submission of accurate and complete claims.
• Collected payments and applied to patient accounts.
• Posted payments and collections on regular basis.
• Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
• Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
• Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
• Responded to patient phone calls, resolving issues and processing payments
• Ensured accurate charging for multiple practices by navigating their EMR system
• Managed 6 practices
• Efficiently managed the resolution of credentialing issues.
• Successfully identified and resolved missing payments through comprehensive investigation.
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• Tasked with processing all pre-licensure BSN and RN to BSN nursing applications, which includes uploading background checks, references, securing employer verification, and tracking CPR, BLS, and RN licenses.
• Collaborate with the IT department to digitize the BSN application process and implement online payment acceptance for all programs.
• Collaborate with the director to monitor and administer grant applications.
• Worked closely with financial-aid director in coordinating grant disbursements
• Document & track 2 nursing programs on distinct spreadsheets.
• Upload, input and track immunizations for almost 200 students per year to ensure all vaccines and certifications are up to date
• Responding to phone calls and assisting students, faculty, and visitors face-to-face.
• Organize schedules for prospective students and coordinate appointments with the admissions office.
• Managed office supply inventory and consistently ensured availability of necessary materials
• Took minutes for BSN and RN to BSN meetings
• Tracked and reported the progression of program numbers.
• Enhanced spreadsheets and databases for tracking, analyzing, and reporting performance and sales data.
• Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.

• Responsible for a team of over 60-75 consultants including training; working with them to ensure their businesses are a success
• Worked with hundreds of customers to fulfill orders, teach them about skincare & makeup and follow up with them to ensure their satisfaction
• Planned numerous events and weekly zoom training for consultants.

Enter charges for medical services and ICD-9 codes

• Billing medical and behavioral health claims
• Follow up to ensure payment
• Answers calls from patients
• Pull medical records when necessary to verify diagnosis. Worked with the behavioral health providers as they transitioned to an EMR
• Entered patient financial-aid applications
• Calculated family's income and determine their eligibility for financial assistance.

• Schedules appointments for medical and mental health patients
• Manage walk-ins & answer phones
• Assist students to complete online questionnaires
• Prep reports & administer concussion testing
• Enter work comp claims and bill to work comp carriers, follow up for payment
• Collect payments for services
• Reconcile cash register daily
• Managed travel reimbursements
• Scan documents into electronic medical records
• Manage front office staff
• Administer concussion testing for students.

• Started as a medical biller
• Worked with contracted doctor offices and medical facilities to do all billing, entering charges and diagnosis codes, follow up and collecting of accounts receivables
• Transitioned into a managerial role which included transitioning our office to a new virtual integrated billing system, system management
• Worked with all offices to help with IT issues and provided support for technical issues
• Assisted with in office IT and office equipment issues.

• Started as a follow up clerk knowing nothing about insurance
• Worked all denials and did appropriate follow up
• Accounts receivable
• Transitioned to a commercial biller, then became a Medicaid biller
• Transitioned to the claims coordinator, assisting staff with billing issues
• Worked with the claims director to build the claims and billing modules when the hospital transitioned to Meditech, a fully integrated hospital wide system.