Natalie Ban
Painesville,OH
Summary
Results-driven Senior Processing Specialist at Progressive Insurance with a proven track record in compliance management and process optimization. Enhanced workflow efficiency through innovative software solutions, achieving significant error reduction. Adept at teamwork and problem-solving, consistently exceeding performance targets while ensuring meticulous documentation and accuracy in all tasks.
Overview
28
28
years of professional experience
Work History
Senior Processing Specialist
Progressive Insurance
Mayfield Heights, OH
10.1999 - Current
- Streamlined complex underwriting processing operations for all states by implementing efficient workflows and reducing turnaround times.
- Maintained strict adherence to regulatory requirements, ensuring full compliance with industry standards for all states.
- Implemented complex underwriting quality control in all states measures that significantly reduced errors and increased overall process efficiency.
- Collaborated with cross-functional teams for seamless integration of new systems and processes.
- Piloted new software applications designed to expedite data entry procedures, resulting in significant improvements in workflow efficiency.
- Consistently met or exceeded performance targets while maintaining a high level of accuracy in all processing tasks undertaken.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
Cash Processor
Progressive Insurance
Mayfield Heights, OH
09.1997 - 10.1999
- Managed financial transactions and reconciliation.
- Conducted in-depth research to allocate unidentified payments.
- Managed manual processing outside premium finance for assigned risk plans.
Education
High School Diploma -
Eastlake North
Eastlake, OHSkills
- Compliance management
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Multitasking
- Organizing and prioritizing work
- Decision-making
- Documentation skills
- Computer proficiency
Accomplishments
- Honored as an Elite Processor for 8 years
- Honored as an MVP Processor for 7 years
- Collaborated with team of 7 claims follow-up processors to correct and review 13,000 policies
Timeline
Senior Processing Specialist
Progressive Insurance
10.1999 - Current
Cash Processor
Progressive Insurance
09.1997 - 10.1999
High School Diploma -
Eastlake North