NATALIE BARAEYV
Flushing,NY
Summary
Hardworking and team oriented individual with excellent customer service experience. Strong leadership and skilled in adapting to dynamic environments. Accustomed to managing high-volume shifts while consistently performing with efficiency and enthusiasm. Strong aptitude for memorization with a personable attitude.
Overview
6
6
years of professional experience
Work History
Bartender
Taverna Kyclades
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender/Event Coordinator/Manager
Five Iron Golf
10.2021 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Managed administrative logistics of events planning, event booking and event promotions. Performed event coordination for larger parties and gatherings.
Waitress
Clinton Hall
12.2019 - 03.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cocktail Waitress
Brass Monkey
08.2019 - 10.2019
- Served alcoholic and non-alcoholic beverages in bar environment
- Collected orders and relayed them to bartenders quickly and accurately
- Communicated with guests to record orders and assess needs
- Determined customer preferences to suggest appropriate cocktails and increase sales
- Maintained clean and organized bar area, including bar tables and chairs
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Maintained high levels of bar safety by closely monitoring guests’ conditions
Cocktail Waitress/Hostess
Latitude Bar And Grill
06.2018 - 07.2019
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Served food, alcoholic and non-alcoholic beverages in bar environment
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Memorized food/drink orders and accurately entered them into POS system
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Monitored guests for intoxication and immediately reported concerns to management
- Assisted with bartending duties during high-volume shifts
- Reviewed identification in adherence with state and federal laws for serving alcohol
Education
Bachelor of Arts - Psychology
Queens College of the City University of New York
Flushing, NYHigh School Diploma -
Bayside High School
Bayside, NY2013
Skills
- Conversant in English and Russian
- Upselling Products and Services
- Liquor, beer, and wine knowledge
- POS system expertise
- High-volume dining
- TIPS Certification
- Food Safety Standards
- Customer Service and Rapport
Timeline
Bartender
Taverna Kyclades
02.2023 - Current
Bartender/Event Coordinator/Manager
Five Iron Golf
10.2021 - 01.2024
Waitress
Clinton Hall
12.2019 - 03.2020
Cocktail Waitress
Brass Monkey
08.2019 - 10.2019
Cocktail Waitress/Hostess
Latitude Bar And Grill
06.2018 - 07.2019
Bachelor of Arts - Psychology
Queens College of the City University of New York
High School Diploma -
Bayside High School
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