Natalie Barber
Tampa,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Walt Disney World Company
Tampa, FL
04.2017 - 01.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Won multiple Star Gala Awards.
- Answered average of 110 calls, emails and chat. Addressing customer inquiries, solving problems and providing product information.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Specialist
Airbnb
Clearwater, FL
08.2015 - 04.2017
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help guests. Was promoted to team resolution.
- Answered average of 80 calls and emails per day, addressing customer inquiries, solving problems and providing product information.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Customer Service Specialist
Club Z!
Tampa, FL
12.2014 - 07.2014
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Set up appointments for our clients.
Customer Service Specialist
Coca-Cola
Tampa, FL
03.2011 - 08.2014
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered average of 80 calls addressing customer inquiries, solving problems and providing product information.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions. Won multiple most improved in sales.
Education
High School Diploma -
Wharton High School
Tampa, FLMedical Billing And Coding Certification -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Service and Assistance
- POS Systems and Ordering Platforms
- Cash Register Operations
- Order and Refund Processing
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Special Requests
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Order Management
- Data Entry and Maintenance
- Call Documentation
- Customer Retention Strategies
- High-Volume Call Environments
- Online Chat
Timeline
Customer Service Specialist
Walt Disney World Company
04.2017 - 01.2022
Customer Service Specialist
Airbnb
08.2015 - 04.2017
Customer Service Specialist
Club Z!
12.2014 - 07.2014
Customer Service Specialist
Coca-Cola
03.2011 - 08.2014
High School Diploma -
Wharton High School
Medical Billing And Coding Certification -
Ultimate Medical Academy - Clearwater
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