Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Natalie Barbosa

Kissimmee,FL

Summary

Dynamic Account Manager with a proven track record at Smartwarehousing, excelling in client relations and customer service. Expertly maintained high client retention by anticipating needs and resolving issues effectively. Strong team player with exceptional administrative oversight skills, committed to fostering positive relationships and achieving organizational goals.

Overview

16
16
years of professional experience

Work History

Account Manager

Smartwarehousing
09.2019 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties.
  • Organized and managed outbound and inbound documentation efficiently.

Dental Receptionist

Lach Orthodontic
02.2018 - 01.2019
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.

Sales Administrative Assistant

West Gate Resort
01.2009 - 01.2018
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
  • Cross-trained to support other teams to meet operational needs and team deadlines.
  • Assisted in the recruitment process for new sales representatives, conducting preliminary interviews, and evaluating candidate qualifications to determine potential fit within the organization.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Associate -

Valencia College
Orlando, FL

Diploma -

Poinciana High School
Kissimmee, FL
05.1998

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Administrative oversight Management
  • Goal oriented

Languages

Spanish
Native or Bilingual

Timeline

Account Manager

Smartwarehousing
09.2019 - Current

Dental Receptionist

Lach Orthodontic
02.2018 - 01.2019

Sales Administrative Assistant

West Gate Resort
01.2009 - 01.2018

Associate -

Valencia College

Diploma -

Poinciana High School

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Natalie Barbosa