NATALIE BARNES
Management/Office Assistant
Arlington,Texas
Summary
Dedicated and driven team player with effective communication and organization skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Offers 10+ years of excellence in customer support. History of analyzing effectiveness and developing improved procedures to further productiveness and revenue.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Lead Office Assistant
Rooms To Go
08.2018 - 01.2020
- Recognized delivery and sales order issues prior to escalation and applied appropriate techniques for effective resolution.
- Strategically distributed administrative tasks amongst office staff and provided guidance to promote performance.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Drafted common document templates to reduce time spent creating documents from scratch.
Restaurant Manager
El Arroyo
04.2017 - 07.2018
- Supervised daily operations
- Efficiently respond to customer concerns and accurately to resolve conflicts
- Evaluated team and individual performances
- Managing daily inventory
- Meeting daily, quarterly and yearly financial sales goals
- Optimized profits by controlling food, beverage and labor costs
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- 2
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees
- Performed opening and closing procedures each day.
Customer Service Specialist
Home, LLC
08.2016 - 04.2017
- Maintain customer accounts and records of customer interactions with details of inquiries, complaints and comments
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Gathered customer feedback and to promote growth within the company
- Led team engagement to assist cross-functional departments and achieve goals
- Increased efficiency and team productivity by promoting operational best practices.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Office Assistant
01.2015 - 08.2016
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Answered phone calls and welcomed visitors to office
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Maintained business records by updating customer information
- Conducted office inventory checks and requested restock of supplies
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Restaurant Manager
Dickeys Barbeque
Arlington, TX
08.2003 - 08.2012
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Education
Diploma -
Mansfield Summit High School
08.2003 - 03.2007
Skills
Staff Management
Scheduling
Office management
Multi tasking
Multi-line phone proficiency
Database Management
Employee training and development
Timeline
Lead Office Assistant
Rooms To Go
08.2018 - 01.2020
Restaurant Manager
El Arroyo
04.2017 - 07.2018
Customer Service Specialist
Home, LLC
08.2016 - 04.2017
Office Assistant
01.2015 - 08.2016
Restaurant Manager
Dickeys Barbeque
08.2003 - 08.2012
Diploma -
Mansfield Summit High School
08.2003 - 03.2007