Natalie Barney
Pleasant Grove,UT
Summary
Well-qualified Manager who is familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Motivated Manager who is committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations.
Talented leader with analytical approach to business planning and day-to-day problem-solving, expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.
Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Med Group Investments
Pleasant Grove, UT
01.2017 - Current
- Functioned as backup in areas of sales, support, and services.
- Maintained records related to sales, returns and inventory availability.
- Produced over 1000 new leads quarterly.
- Energetic and great customer service skills.
- Input credit and debit card payments in POS system to complete purchases.
Shift Manager/ Assistant Manager in Training
R&R BBQ/ Savory
Pleasant Grove, UT
02.2020 - 10.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Excellent at conflict resolution and handling situations tactfully and with ease.
- trained and And build up a team of 35 employees to be professional independent and hard-working employees.
Cook/Housekeeping Houseman
Hyatt
Lehi, UT
03.2015 - 01.2017
- Was evening cook at the restaurant inside the hotel.
- Part time bar tender.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Server/ Prep Cook
Mom’s Cafe
Salina, UT
03.1996 - 08.2004
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Certificate in Business Technology - Business Technology
05.2014
Skills
- Sales and marketing
- Cash Handling
- Product Knowledge
- Payment processing
- Organization and Time management
- Analytical skills
- Good listening skills
- Effective problem solver and great team player
- Coaching and mentoring
- Verbal and written communication
- Staff Management
- Policies and procedures
Timeline
Shift Manager/ Assistant Manager in Training - R&R BBQ/ Savory
02.2020 - 10.2022
Assistant Manager - Med Group Investments
01.2017 - Current
Cook/Housekeeping Houseman - Hyatt
03.2015 - 01.2017
Server/ Prep Cook - Mom’s Cafe
03.1996 - 08.2004
DATC - Certificate in Business Technology, Business Technology
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