Natalie Barzal

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Educated customers on use of banking website and mobile apps.

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Identified sales opportunities and referred customers to branch partners in financial

services.

• Processed quarterly vault and ATM audits with zero error rate.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

• Worked productively with customers to meet order requirements and service expectations.

• Tracked substitutions and informed customers of changes.

• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Consistently met deadlines and quality goals for accuracy and timeliness.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.