Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Bay

Commercw Twp.,MI

Summary

Proven hospitality professional with a track record of delivering exceptional customer service and sales expertise at notable establishments like Baypointe Golf Club and Gravity Bar and Grill. Skilled in high-volume dining and POS operation, adept at guest engagement and maintaining order accuracy. Demonstrates a strong work ethic and exceptional teamwork, enhancing dining experiences and operational efficiency.

Overview

5
5
years of professional experience

Work History

Server

Stellas Table
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Gravity Bar And Grill
05.2023 - 11.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Banquet Server/Closing Manager/Bartender

Baypointe Golf Club
06.2019 - 10.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Adhered to all health and safety regulations while serving food and beverages.

Education

No Degree - Business Administration

Oakland Community College
Bloomfield Hills, MI
05.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Food Running
  • Menu Memorization
  • Memory retention
  • High-volume dining
  • Sales expertise
  • Order Accuracy
  • Point of sale operation

Timeline

Server

Stellas Table
01.2024 - Current

Server

Gravity Bar And Grill
05.2023 - 11.2023

Banquet Server/Closing Manager/Bartender

Baypointe Golf Club
06.2019 - 10.2023

No Degree - Business Administration

Oakland Community College

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Natalie Bay