Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NATALIE BERDZENISHVILI

NATALIE BERDZENISHVILI

Philadelphia,PA

Summary

Experienced customer service professional at Condor, specializing in problem-solving, and providing empathetic support. Skilled in team coordination and clear communication, ensuring customer satisfaction, and quick issue resolution. Proven ability to handle complex inquiries and build strong client relationships, contributing to a smooth and positive travel experience.

Overview

4
4
years of professional experience

Work History

English Speaking Representative

Condor
Tbilisi, Georgia
09.2023 - 12.2024
  • Currently working in customer service for an airline, assisting passengers with check-in, boarding, and addressing travel inquiries. Ensuring a positive experience by resolving issues efficiently, and providing clear, helpful information in a fast-paced environment.

Support Team/Manager's Assistant

TKT.GE
Tbilisi, Georgia
10.2022 - 09.2023
  • Assisted customers with ticket purchases and event inquiries nationwide. Promoted to Manager's Assistant, supporting daily operations, team coordination, and handling escalated customer issues.

Manager

Educational Consultant Company
Tbilisi, Georgia
01.2021 - 10.2022
  • Assisted students and families with academic planning and school selection. Supported consultations, managed client records, and helped with application processes. Provided accurate information on programs, admissions, and scholarships.

Education

Bachelor Degree - LITERARY STUDIES

Ilia State University
Tbilisi,Georgia
01.2023

Journalism Studies

TV "Kvemo Kartli"
Tbilisi, Georgia
05.2018

English Course

Churchill House Summer Centre
London, UK
05.2017

Skills

  • Problem-solving skills
  • Critical thinking skills
  • Organization Skills
  • Emotional intelligence
  • Time Management Skills
  • Customer service
  • Team coordination
  • Time management
  • Adaptable scheduling
  • Active listening

Languages

  • Georgian, Native
  • English, B2
  • Russian, A2

Timeline

English Speaking Representative

Condor
09.2023 - 12.2024

Support Team/Manager's Assistant

TKT.GE
10.2022 - 09.2023

Manager

Educational Consultant Company
01.2021 - 10.2022

Bachelor Degree - LITERARY STUDIES

Ilia State University

Journalism Studies

TV "Kvemo Kartli"

English Course

Churchill House Summer Centre

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