Natalie Bergara
Littlefield,Tx
Summary
Detail-oriented Insurance Verification Specialist skilled in insurance eligibility assessment and claim resolution. Ensures accurate patient records and effective client communication in fast-paced settings. Upholds patient confidentiality and data integrity while enhancing verification processes.
Overview
17
17
years of professional experience
Work History
Insurance Verification Specialist
Lubbock Dermatology & Skin Center
Lubbock, Texas
06.2026 - 07.2026
- Verified patient insurance coverage and eligibility for dermatology services.
- Communicated with insurance companies to resolve verification issues promptly.
- Updated patient records in the electronic health record system accurately.
Texas Works Advisor II
Health and Human Services
02.2021 - 02.2026
- Handled incoming client calls for snap, medicaid, or tanf benefits, providing guidance throughout application process. Verified client address, income, and household members, accurately entering data into state system to ensure compliance. Conducted interviews, asking targeted questions to evaluate benefit eligibility and facilitate timely assistance.
- Conducted assessments to determine client needs and eligibility for services.
- Provided guidance to clients on available health and social service programs. on health and social service programs available in the community.
- Worked with team members to create educational resource materials for clients. members to develop resource materials for client education.
Texas Works Advisor I
Health and Human Services
01.2020 - 01.2021
- Managed incoming calls from clients applying for snap, Medicaid, or tanf benefits, ensuring accurate information capture. Checked client addresses, income, and household members to ensure compliance before entering data into the state system.
- Conducted assessments to determine client needs and eligibility.
- Advised clients on health services and community resources.
- Collaborated with multidisciplinary teams to develop care plans.
Wic Call Center Supervisor
Health and Human Services
02.2014 - 11.2020
- Managed daily call center operations to ensure efficient workflow. of call center team for Health and Human Services.
- Answered incoming calls from clients across 109 Texas counties to assist with WIC benefits applications, service transfers, and appointment rescheduling. Wic had their own system from the state to enter clients information. Facilitated communication between 34 counties and WIC supervisors to ensure timely clinic scheduling and efficient EBT card orders. Monitored performance of 6 team members, reviewed calls, approved/denied time off requests, and conducted annual evaluations.
- Trained and mentored staff to enhance communication and customer service skills.
- Assisted in developing workflows to improve efficiency and service delivery.
Wic Clerk
Health and Human Services
08.2009 - 02.2014
- Reviewed and processed applications for WIC program benefits at the service center.
- Guided clients through the completion of eligibility assessments and necessary documentation.
- Registered wic clients for appointments, collecting essential information to facilitate appointment processing. Executed health history assessments for clients, measuring height, weight, and iron levels to ensure comprehensive health evaluations.
- Delivered educational information on nutrition, breastfeeding, and healthy eating during client consultations.
Education
High School Diploma -
Littlefield High School
Littlefield 05-1997
Skills
- Eligibility determination
- Eligibility assessment
- Verification processes
- Claim resolution
- Benefits determination
- EHR management
- Record accuracy
- Data review
- Medicaid
- Client communication
- Customer service
- Patient confidentiality
- Time management
- Patient confidentiality
- Eligibility determination
Timeline
Insurance Verification Specialist
Lubbock Dermatology & Skin Center
06.2026 - 07.2026
Texas Works Advisor II
Health and Human Services
02.2021 - 02.2026
Texas Works Advisor I
Health and Human Services
01.2020 - 01.2021
Wic Call Center Supervisor
Health and Human Services
02.2014 - 11.2020
Wic Clerk
Health and Human Services
08.2009 - 02.2014
High School Diploma -
Littlefield High School