Natalie Bitolas
Tustin,CA
Summary
Diligent Property Manager with a proven track record in overseeing diverse property portfolios while prioritizing tenant satisfaction. Expertise in managing multiple properties includes maintenance, leasing, and financial operations, ensuring seamless functionality and profitability. Strong conflict resolution skills and a commitment to tenant relations contribute to a harmonious environment and consistently high occupancy rates.
Overview
13
13
years of professional experience
Work History
Property Manager/APM
Granite Properties
02.2021 - 04.2024
- Maintained daily operations with onsite teams, oversee all TI/Capital and building repairs.
- Work with Janitorial, Engineering and Security teams-Preventative maintenance.
- Complete annual budgets/re-forecast.
- Oversaw tenant relations, addressing concerns promptly to maintain high satisfaction levels.
- Coordinated vendor services, negotiating contracts to optimize service delivery and cost efficiency.
- Lead onsite teams and oversee daily operations, contracts/lease negotiations/marketing team calls.
- Completed CAM's and yearly reconciliations.
- Prepare monthly reporting as requested.
- Monthly vendor walks/daily employee checks and daily property walks including inspection checks.
- Managed day-to-day operations of multiple properties, ensuring compliance with all regulations and standards.
- Assisted broker teams with all prospective tenant walk throughs
- Helped planned and host all yearly tenant events.
- Work with accounting teams, AR/AP and delinquency reporting.
APM-Property Admin-Construction Management
The Muller Company
04.2011 - 12.2020
- Acquisitions and dispositions of properties.
- Maintained daily operations of properties in the portfolio.
- Assist with all tenants requests and colleague requests.
- Assisted and supported multiple roles within company.
- Construction management, oversee capital and building repairs, track project statuses and reporting, manage meeting and notes, assist vendors and contractors.
- Insurance compliance, compare against lease/s.
- Preventative maintenance measures with onsite teams.
- Support accounting team and complete 3rd party monthly reporting requests, delinquencies, AR/AP/CAMS
- Tenant events coordinator.
- Attended seminars regularly through BOMA & IREM OC
- Reviewed/scanned construction paperwork, and meticulously tracked in management files.
- Worked effectively in fast-paced environments taking on Leadership role.
Education
Business Communications
Santiago Canyon College
Orange, CACPM Designation - Real Estate
IREM
IREM OCSkills
- Yardi, Timberline, MRI, JDE, Kardin, Nexus, Etc
- Diverse industry experience
- Exceptional leadership skills
- Thorough property tours and building inspections
- Effective management skills
- Tenant onboarding and offboarding
- Fundamental knowledge of building operations
- Financial budgeting expertise
- Strong written and verbal communication skills
- Certified in CPR and fire safety
- Contributed to BOMA OC and IREM activities
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Property Manager/APM
Granite Properties
02.2021 - 04.2024
APM-Property Admin-Construction Management
The Muller Company
04.2011 - 12.2020
Business Communications
Santiago Canyon College
CPM Designation - Real Estate
IREM