Natalie Blackburn
New Market,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Provider Service Representative
Sitel Group
10.2021 - Current
- Investigated claims swiftly to keep provider and customers satisfied.
- Provide patient benefits information
- Review the claim file and the insurance policy to determine coverage.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to customer calls swiftly to resolve issues and answer questions.
Attendance Secretary
Jefferson County School System
08.2019 - 10.2021
- Corrected discrepancies and posted daily summary report on absences.
- Maintained student attendance records for students and recorded in student information system.
- Reviewed absences and tardy reports for each class period as reported by teachers.
- Processed student registrations and withdrawals.
- Answered phone calls and messages from parents concerning attendance.
- Documented visitor sign-ins and notify staff or department upon arrival.
Hospitality Host
Dollywood's Splash Country
05.2013 - 10.2021
- Collaborated with various team members to meet guests' requests.
- Trained and supervised staff to provide highest level of customer service.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Sought and analyzed customer feedback to identify areas for improvement.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA07.2023
Skills
- Staff Support
- Creative Design
- Inquiry Research
- Information Updates
- Administrative and Office Support
- Document and Records Management
- Customer Care
- Call Control
Timeline
Provider Service Representative
Sitel Group
10.2021 - Current
Attendance Secretary
Jefferson County School System
08.2019 - 10.2021
Hospitality Host
Dollywood's Splash Country
05.2013 - 10.2021
Bachelor of Science - Healthcare Administration
Liberty University
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