Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Blackwell

Roanoke,VA

Summary

Self-motivated and enthusiastic worker with vast experience in many different fields. Confident and committed to seeing results in whatever position I am in. Reliable and dedicated to finding a place that will benefit from my superior skill set and energetic drive.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Durham School Services
06.2019 - Current
  • Directs day-to-day operations by overseeing home to school, mid-day, after school routing, scheduling and driver assignment. Coordinating of field trip and charter services.
  • Effectively handles perceived problems concerning students, parents, school officials and support staff.
  • Acts as liaison between 11 office staff and 200+ drivers and aides.
  • Delegates tasks to administrative support staff to organize and improve office efficiency.
  • Reviews, coaches and monitors operations, communications, safety, driver training and relations with customers and staff through digital dispatch, DOMO, Drivecam, Bytecurve, Compass and VersaTrans.
  • Maintains ongoing knowledge of industry practices and trends, Department of education, Department of Transportation and statutory requirements, environmental requirements, Labor codes, Employment Standards, Human Rights Act, Health and safety and workers compensation.
  • Reviews and analyzes school bus video and GPS data utilizing Zonar and Seon.

Contract Manager

Mountain Valley Transportation
01.2018 - 06.2019
  • Directs day-to-day operations by overseeing home to school, mid-day, after school routing, scheduling and driver assignment. Coordinating of field trip and charter services.
  • Effectively handles perceived problems concerning students, parents, school officials and support staff.
  • Acts as liaison between 8 office staff and 150+ drivers and aides.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Reviews, coaches and monitors operations, communications, safety, driver training and relations with customers and staff through analog dispatch, RBS3000 and VersaTrans.
  • Maintains ongoing knowledge of industry practices and trends, Department of education, Department of Transportation and statutory requirements, environmental requirements, Labor codes, Employment Standards, Human Rights Act, Health and safety and workers compensation.
  • Reviews and analyzes school bus video and GPS data utilizing Bushive and AngelTracks.

Transportation Assistant

Mountain Valley Transportation
02.2017 - 01.2018
  • Provided support to supervisor with daily transportation functions including resourcing, monitoring, dispatching and contract compliance.
  • Maintained regular contact with school district personnel.
  • Served as liason between 150+ drivers, school administrators, parents and students.
  • Responded to vehicle breakdowns and communicated with necessary parties.
  • Maintained compliance certifications for CDL and non-CDL drivers, maintained CPS and FBI background checks and finger printing.
  • Managed and ordered offices supplies.
  • Coordinated trips and special event transportation.
  • Support staff for accounts receivable and payable.

Trip Coordinator

Mountain Valley Transportation
10.2010 - 02.2017
  • Supported and assisted General Manager to provide positive representation for our company.
  • Establish and cultivate relationships with new clients while continuing to support school administration.
  • Created trip estimates, finalized pricing, scheduled necessary staff to perform transportation of groups of students and adults, received trip completion paperwork, invoiced accounts payable and allocated accounts receivable for three thousand plus trips per year.
  • Maintain Access control computer software for coordinating and scheduling, provide logistical information for 150+ drivers.
  • Controlled cost by monitoring driver hours.

School Bus Driver

Mountain Valley Transportation
12.2009 - 10.2010
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted vehicle inspections as required by DOE and DOT; reported mechanical defects to maintenance personal.


General Manager

Awful Arthur's Seafood Restaurant
05.2005 - 10.2009
  • Performed daily restaurant operations, payroll and scheduling for 50 staff members.
  • Managed budget implementations, employee evaluations, and contract details.
  • Reported issues to higher management with great detail.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

Education

High School Diploma -

GHS
Salem
06.1997

Skills

  • 20 plus years of Motivational Leadership
  • 15 years experience in transportation industry
  • Key Performance Indicators (KPIs)
  • Operational Efficiency and Safety
  • Cultivating Productive Relationships

Certification

Valid Commonwealth of Virginia Commercial Drivers License Class B with air brakes and P,S endorsement


Department of Transportation Drug and Alcohol Testing Regulations Supervisory Training


Q'STRAINT Certified

Timeline

Operations Supervisor

Durham School Services
06.2019 - Current

Contract Manager

Mountain Valley Transportation
01.2018 - 06.2019

Transportation Assistant

Mountain Valley Transportation
02.2017 - 01.2018

Trip Coordinator

Mountain Valley Transportation
10.2010 - 02.2017

School Bus Driver

Mountain Valley Transportation
12.2009 - 10.2010

General Manager

Awful Arthur's Seafood Restaurant
05.2005 - 10.2009

High School Diploma -

GHS

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