NATALIE JONES
Memphis,TN
Summary
Dynamic leader with a proven track record at Kroger, enhancing operational efficiency and customer loyalty through strategic planning and team development. Expert in store operations and fostering employee engagement, I've driven significant sales growth. Skilled in inventory management and conflict resolution, my approach boosts team performance and achieves organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Leader
Kroger
Memphis, TN
02.2020 - Current
- initiatives to improve operational efficiency and increase the company's development profile while managing overall operations
- Managed key business aspects such as staff recruitment, budgeting, and pricing strategies to attract more customers
- Developed and mentored team members to foster professional growth and enhance performance
- Cultivated strong relationships with customers to ensure satisfaction and foster loyalty
- Successfully implemented promotional campaigns, resulting in increased customer engagement and sales
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Planned store layout according to merchandising principles and best practices.
- Organized special events such as promotions and clearance sales.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Maintained store operations by following policies and procedures; completed reports. hands on stocking and organizing neat and clean store daily.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Handled customer transactions and balanced cash drawers.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Store Manager / Trainer and Developer of New Managers
Dollar General
Memphis, TN
05.2012 - 02.2020
- Oversaw the management of all employees, effectively planning and implementing store processes to optimize operations
- Coordinated ordering, receiving, and stocking of merchandise, ensuring proper presentation and sales techniques
- Provided comprehensive training to staff and new store managers to promote growth and development
- Analyzed operating statements to identify business trends and opportunities for cost control and revenue growth
- Ensured all merchandise was presented according to established practices, including proper product pricing and signage
- Implemented strategies to improve store cleanliness, recovery, and stock room execution
- Managed daily cash reconciliation processes at multiple stores, ensuring accuracy in financial reporting.
Merchandising Manager
Bed Bath & Beyond
Memphis, TN
03.2007 - 05.2012
- Orchestrated store promotions and sales events to increase marketing awareness and drive sales growth
- Fostered relationships with key influencers and decision-makers in assigned sales territories
- Established and maintained strong business relationships with store personnel and clients
- Managed routes and territories across Tennessee, Arkansas, and Mississippi, collaborating closely with stores
- Implemented innovative sales strategies, resulting in increased revenue and market share
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Identified potential opportunities for growth within existing markets or new markets.
- Created and implemented promotional campaigns to increase sales of merchandise.
- Analyzed consumer feedback from surveys, focus groups and other sources to identify areas of improvement in merchandising activities. Ensure sales floor and merchandise presentation
- Assisted in developing visual displays for stores according to corporate guidelines.
Food and Beverage Banquet Manager
Marriott Hotel
Memphis, Tennessee
02.2002 - 03.2007
- Managed daily operations to ensure smooth functioning of the event maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control,
- Addressed customer complaints promptly and professionally, resolving
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Implemented procedures for ordering supplies, equipment, and food items as needed for events.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
General Manager
Dunkin' Donuts
Georgia
03.2000 - 03.2002
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
Associate -
Memphis State University & Southside High School
Memphis, TNSkills
- Store operations
- Store safety
- Team management
- Promotions planning
- Employee engagement
- Sales floor oversight
- Customer loyalty and retention
- Pricing strategies
- Product rotation
- Employee scheduling
- Delegating work
- Problem-solving
- Bank and safe deposits
- Sales promotions
- Stock replenishment
- Promotional events
- Operations management
- Payroll management
- Store opening and closing
- Employee development
- Conflict resolution
- Leading staff meetings
- Cash management
- Loss prevention
- Inventory management
- Verbal and written communication
- Recruiting and hiring
- Shift scheduling
- Friendly and positive
- Retail merchandise quality standards
- Store merchandising
- Team building and leadership
- Employee management
- Strategic sales
- Budget planning
- Team development
- Special events
- Loss prevention procedures
- Customer service
- Customer flow monitoring
- Performance reviews
- Employee coaching
- Report generation
- Sales promotion
- Merchandising trends
- Documentation and reporting
- Employee terminations
- Customer experience management
- Multitasking and organization
- Supply ordering
- Work Planning and Prioritization
- Sales strategies
- KPI tracking
- Employee training
- Policies and procedures
- Restocking oversight
- Flexible schedule
- Team leadership
- Security system monitoring
Education
Memphis, TN
Certification
- ServSafe
- Driver's License
Contact
Memphis, TN 38127
Skills
- Retail Management
Timeline
Store Leader
Kroger
02.2020 - Current
Store Manager / Trainer and Developer of New Managers
Dollar General
05.2012 - 02.2020
Merchandising Manager
Bed Bath & Beyond
03.2007 - 05.2012
Food and Beverage Banquet Manager
Marriott Hotel
02.2002 - 03.2007
General Manager
Dunkin' Donuts
03.2000 - 03.2002
Associate -
Memphis State University & Southside High School
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