Summary
Overview
Work History
Education
Skills
Certifications & Licenses
Timeline
Generic

Natalie Bommarito

Grand Blanc,MI

Summary

Dynamic professional with a strong work ethic and tech-savvy expertise, previously at Randy Wise Motorcars. Proven track record in enhancing customer satisfaction through effective problem-solving and clear communication. Demonstrates a detail-oriented approach in fast-paced environments.

Overview

2026
2026
years of professional experience

Work History

BMW Genius / Mercedes-Benz Product Concierge

Randy Wise Motorcars, Inc.
12.2021 - Current
  • Served as the technology specialist for BMW and Mercedes-Benz customers and sales staff, conducting in-depth one-on-one appointments to teach clients how to use advanced vehicle systems and apps.
  • Regularly answered inbound customer calls to resolve technology-related concerns, including remote troubleshooting of BMW and Mercedes-Benz vehicle systems, app connectivity, and infotainment features, providing clear, step-by-step instructions to ensure customers felt confident and supported.
  • Maintained professionalism and clear communication with customers, coworkers, and vendors in a fast-paced, multitasking-heavy environment.
  • Maintained detailed customer records, tracked lease and finance terms, and managed a client portfolio to assist with retention and follow-up sales opportunities.
  • Coordinated with multiple departments (sales, service, management) to add and remove vehicles from the loaner fleet, ensuring accurate records and up-to-date compliance.
  • Supported dealership operations by handling vehicle registrations, plate transfers, and title processing for service loaner vehicles
  • Tracked and analyzed manufacturer survey data, improving response rates and contributing to higher CSI (Customer Satisfaction Index) scores.
  • Managed the intake and accounting for dealer trades, including stocking in vehicles and processing trade paperwork with high attention to detail.
  • Utilized dealership software and digital tools to complete clerical, administrative, and reporting tasks efficiently and accurately.


Cashier

Meijer
03.2020 - 12.2021
  • Processed customer transactions efficiently, ensuring accurate handling of cash and electronic payments.
  • Maintained cleanliness and organization at checkout areas to enhance customer experience.
  • Operated point-of-sale systems accurately, minimizing transaction errors during busy periods.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cosmetologist

Salon Eiro
06.2019 - 12.2021
  • Provided exceptional customer service through personalized consultations and product recommendations.
  • Executed a variety of hair treatments, including cuts, color applications, and styling techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Developed strong knowledge of current beauty trends to enhance client experiences and satisfaction.
  • Implemented new techniques to improve service efficiency and client retention rates.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Utilized social media platforms effectively for promoting the salon's services which led to increased foot traffic into the establishment.
  • Provided exceptional nail care services, ensuring client satisfaction and loyalty.
  • Educated clients on nail care products and services to enhance their experience.
  • Executed diverse nail techniques, including manicures, pedicures, and nail art designs.

Cosmetologist

Beautiful U Salon & Spa
04.2018 - 06.2019
  • Supported senior cosmetologists during various beauty treatments.
  • Supported senior stylists in managing their daily workload, enabling them to focus on delivering high-quality services to clients.
  • Learned advanced coloring techniques under the guidance of experienced mentors, resulting in increased client satisfaction rates.
  • Performed haircuts, blowouts, and styling services with precision and attention to detail.
  • Efficiently managed appointment scheduling and front desk operations, maintaining smooth day-to-day salon operations.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments and maintained accurate financial records for daily transactions.
  • Developed relationships with guests to meet client needs and encourage repeat service.

Barista

Starbucks
2017 - 2018
  • Worked effectively in fast-paced environments.
  • Prepared high-quality beverages with precision and attention to customer preferences.
  • Maintained cleanliness and organization of workstations to promote a safe environment.
  • Assisted customers in selecting menu items, enhancing overall guest experience.
  • Managed inventory levels, restocking supplies as needed to prevent shortages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Hostess

Applebee's
2017 - 2017
  • Greeted and seated guests promptly to enhance dining experience.
  • Managed waitlist effectively, ensuring efficient table turnover.
  • Maintained cleanliness and organization of front-of-house areas for optimal presentation.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Completed daily side work and opening and closing duties.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Team Member

Wendys
2016 - 2016
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed orders on POS system and accepted cash and charge payments.
  • Assisted with preparing salads and cold food items.

Fast Food Team Member

Arbys
2016 - 2016
  • Enhanced customer satisfaction by providing efficient and friendly service at the counter and drive thru.
  • Coordinated with team members to restock condiments, utensils, and other supplies regularly while maintaining cleanliness of the dining area.
  • Improved order accuracy by attentively listening to customer requests and promptly addressing any concerns or modifications.
  • Made change and returned correct cash and coin to patrons.
  • Kept counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Davison High School
Davison, MI

Cosmetology Studies -

Genesee Career Institute
Flint

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Verbal and written communication
  • Tech-Savvy
  • Telephone etiquette
  • Detail-oriented approach
  • Problem-solving
  • Multitasking and organization

Certifications & Licenses

  • Notary Public – State of Michigan | Commission Expires: June 2031
  • Licensed Cosmetologist – State of Michigan | Active since 2017

Timeline

BMW Genius / Mercedes-Benz Product Concierge

Randy Wise Motorcars, Inc.
12.2021 - Current

Cashier

Meijer
03.2020 - 12.2021

Cosmetologist

Salon Eiro
06.2019 - 12.2021

Cosmetologist

Beautiful U Salon & Spa
04.2018 - 06.2019

Barista

Starbucks
2017 - 2018

Hostess

Applebee's
2017 - 2017

Team Member

Wendys
2016 - 2016

Fast Food Team Member

Arbys
2016 - 2016

High School Diploma -

Davison High School

Cosmetology Studies -

Genesee Career Institute

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