NATALIE BORTNIK

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained productivity and quality standards at all times.
• Responded to customer requests for products, services, and company information.
• Scheduled appointment to resolve more complex issues.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained staff on operating procedures and company services.
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained up-to-date knowledge of product and service changes.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Completed all needed tasks and keep office work up to date.
• Reaching out to customers via phone, text, and email.
• Updated clients on recalls, service needed, history of vehicle, availability on parts, and anything else upon request.
• Create appointments, gather information, and respond to emails, calls and texts.
• Greet customers and guide them to where they needed to be
• Professional mannerism if a client called regarding a complaint, hear them out, and give all assistance as needed

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and ring up customers.
• Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
• Maintained up-to-date records of client preferences, purchases, and contact information in the CRM system for effective follow-up and relationship management.
• Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
• Performed general maintenance and light cleaning of showroom.

Penny Mustard was a custom store. Due to it being a custom store you did the job of a salesperson selling high end furniture with challenges of extended lead times,high quality, high prices, and un pictured purchased custom furniture. You also did the job of being an accompanied design person offering the best customer service, giving a trusted opinion of what they were looking for with extended knowledge of other carried vendors worked with and owned to have an extended inventory of everything available from our profit!

Giving inspiration to every client of color combining & color contrasting with unimaginable accessories/final touch pieces. Majority of almost all models of merchandise could be changed, customized, & configured to the closest image of your dream! We offered over 100 different fabrics, Leathers, stains & more for just about every product. Free home consultations and home images were asked & offered for the best opinion, best use of space, and best matched style to what was desired.

• Prepared merchandise for sales floor by pricing or tagging.
• Built relationships with customers to encourage repeat business.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Opened and Closed store & Attended all meetings
• Participated in store challenges, Daily maintenance around store/Looking neat
• Offering best things for customers needs, Spent quality time with my clients and built cliental as well with having late nights at work building relation/finalizing sales or answering concerns/questions on product!
• Writing up quotes, Over the phone orders/payments, Sent letters after sales as well with making clients there own portfolio, Making sure everything was organized and customers were satisfied even if needing to find other solutions!