Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Natalie Bourdo

Traverse City,MI

Summary

Dynamic and results-oriented professional with a proven track record at Grand Traverse Tennis Camp, enhancing student participation and fostering teamwork. Skilled in customer service and problem-solving, creating positive customer experiences and managing high-pressure situations. Demonstrates exceptional physical fitness and empathy, contributing significantly to team success and customer satisfaction. Also, a reliable, hardworking sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

2
2
years of professional experience

Work History

Youth Tennis Coach

Grand Traverse Tennis Camp
06.2022 - 08.2024
  • Increased student participation in class by implementing engaging drills and exercises.
  • Promoted teamwork among students by organizing group activities and fostering a supportive atmosphere.
  • Assessed player abilities accurately, placing them in appropriate skill-level groups for optimal learning experiences.
  • Built strong rapport with students, instilling self-confidence that translated into increased motivation during practices and matches.

Sales Associate

Lululemon
11.2023 - 01.2024
  • Solved customer challenges by offering relevant products and services.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about sizing, accessories, and merchandise care.

Host

Jolly Pumkpin
05.2023 - 09.2023
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Host

Amical
05.2022 - 09.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Kinesiology

Michigan State University
East Lansing, MI
05-2028

High School Diploma -

Traverse City Central High School
Traverse City, MI
06-2024

Skills

  • Patience and Empathy
  • Physical Fitness
  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Organized

Interests

  • All outdoor activities
  • Trying new sports
  • Traveling
  • Learning about different cultures and trying new foods

Timeline

Sales Associate

Lululemon
11.2023 - 01.2024

Host

Jolly Pumkpin
05.2023 - 09.2023

Youth Tennis Coach

Grand Traverse Tennis Camp
06.2022 - 08.2024

Host

Amical
05.2022 - 09.2022

Kinesiology

Michigan State University

High School Diploma -

Traverse City Central High School
Natalie Bourdo