Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Natalie Bowden

Phoenix,AZ

Summary

Bilingual Administrative AssistantProfessional Over 21 years Clerical/Administrative Expertise: Extensive experience in progressively responsible administrative and clerical positions within corporate environments.

Overview

10
10
years of professional experience

Work History

Patient Care Coordinator 2

Fredom Fertility Pharmacy
07.2021 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Customer Service Advocate 2

Carvana
09.2021 - 07.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Consumer sales

06.2019 - 10.2021
  • ASSISTED CUSTOMERS WITH PURCHASE OF WARRANTY
  • Process payments and provided assistance with online portal.

Real estate representative First American Home Buyer Insurance

01.2017 - 06.2019
  • Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers
  • Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
  • Process Real Estate Applications/contracts
  • Create and send Real Estate invoices as required
  • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.

CLAIM SPECIALIST-FIRST AMERICAN HOME BUYER INSURANCE

10.2014 - 01.2017
  • Answered inbound customer calls as well made outbound calls regarding new and existing claims in high call volume in a professional and efficient manner
  • Highest call volume in department
  • Interprets and evaluates contract language as it relates to qualifying a claim for coverage
  • Placed high volume outbound customer’s calls insuring bringing claim to closure in satisfying both customer and company
  • Analyze claim facts and gather, review, research, and document necessary information in order to determine the best course of action
  • Process cash-settlement offers, contractor dispatch requests, outside reimbursements and enforce contractor price agreements
  • Adhere to establish department Methods and Procedures along with call center metric and Quality Assurance standards
  • Achieved 99 % percentile attendance
  • Received numerous awards and points for my attendance and performance
  • Hi volume of Customer compliments
  • Follow up in timely manner with average of 100 or more customers
  • Confirmed all work done to homeowners expectations by being the liaison between customer and technician.

Education

Office Administration Certificate -

Santa Rosa Junior College
01.2009

Skills

  • Microsoft Office: (2003 – 2010) Intermediate Level – Email: Outlook
  • Word
  • Excel
  • PowerPoint
  • Access
  • Proficient withQuick Books Pro
  • 10-Key by touch
  • Typing 40 wpm

Volunteer Experience

  • Catechism Teacher, St Eugene Cathedral, Santa Rosa, CA, 2010, 2013
  • Legal Receptionist, Legal Services, Santa Rosa, CA, 2011, 2012
  • Foreclosure Assistant Counselor, Catholic Charities, Santa Rosa, CA, 2009, 2010

Timeline

Customer Service Advocate 2

Carvana
09.2021 - 07.2022

Patient Care Coordinator 2

Fredom Fertility Pharmacy
07.2021 - Current

Consumer sales

06.2019 - 10.2021

Real estate representative First American Home Buyer Insurance

01.2017 - 06.2019

CLAIM SPECIALIST-FIRST AMERICAN HOME BUYER INSURANCE

10.2014 - 01.2017

Office Administration Certificate -

Santa Rosa Junior College

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Natalie Bowden