Natalie Bradley
Moore,SC
Summary
Highly motivated Clinical Director delivering positive patient outcomes, creative solutions to issues and great interaction with staff, patients, and other stakeholders. A gifted professional knowledgeable in healthcare regulations. Ready for a new position involved in overseeing quality assurance for a medical facility.
Overview
14
14
years of professional experience
Work History
Clinical Director
Carolina Smiles
Spartanburg, SC
08.2010 - Current
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Created innovative programs to improve patient outcomes in the long term.
- Ensured that all employees had appropriate training before working with patients.
- Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Evaluated clinical staff performance through regular meetings and assessments.
- Provided clinical oversight for staff and services.
- Developed policies and procedures to ensure compliance with regulations and standards of care.
- Reviewed reports from various committees regarding clinical activities.
- Managed the day-to-day operations of a multi-disciplinary team.
- Resolved conflicts between staff members or departments when necessary.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Maintained relationships with external vendors to ensure adequate supplies were available.
- Coordinated weekly work schedules for department employees.
- Interviewed applicants and made recommendations for new hires.
- Conducted interviews and hired new clinicians.
- Assisted in developing budgets for operational expenses.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Collaborated with other departments to coordinate health services across multiple facilities.
- Educated patients on their treatment plans, medications, and lifestyle changes.
- Reviewed medical records for accuracy, completeness, and compliance with legal requirements.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Communicated with patients with compassion while keeping medical information private.
- Negotiated and facilitated business agreements with vendors for the purchase of goods and services.
- Researched competitive market prices to ensure best value for products and services purchased.
- Analyzed cost data, financial statements, sales records, and other information to identify potential areas of negotiation.
- Conducted research on industry trends in order to inform negotiations.
- Developed strategies for improving supplier relationships through effective negotiating techniques.
- Prepared detailed reports outlining results of negotiations for senior management review.
- Identified opportunities for cost savings by identifying alternative sources of supply or revising existing terms and conditions in contracts.
- Participated in meetings with suppliers as required to discuss contract terms or resolve conflicts.
Certified Dental Assistant
Carolina Smiles
Spartanburg, SC
08.2010 - Current
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Gathered medical information, dental health history and vitals from patients.
- Sterilized instruments and maintained infection control protocols.
- Maintained a clean working environment by sterilizing instruments and disposing of hazardous materials properly.
- Maintained patient records accurately in accordance with HIPAA regulations.
- Provided patient care and chairside assistance during dental procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Ordered dental supplies to maintain adequate inventory levels.
- Performed dental radiography procedures as directed by dentist.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Conducted preliminary interviews of new patients to obtain medical histories and completed forms accordingly.
- Assisted in laboratory work such as pouring models, trimming dies, making temporaries.
- Responded promptly to patient inquiries via phone calls or emails in a professional manner.
- Ensured that all safety policies were adhered to while performing clinical duties.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Inspected teeth for signs of decay or other diseases using x-rays, probes, and other equipment.
- Documented patient records with procedures performed and added notes taken to charts.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Explained dental services and payment plans to help patients make informed decisions.
- Prepared bills and completed insurance forms using system software.
- Established clean, sterile and welcoming environment for patients.
Lead Dental Assistant
Carolina Smiles
Spartanburg, SC
08.2010 - Current
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Tracked inventory levels of dental materials, tools, and equipment to ensure sufficient stock was always available.
- Provided chairside assistance to dentists during dental procedures.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Actively participated in team meetings to discuss workflow strategies for improving productivity.
- Ensured that all necessary supplies were available for each procedure.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
- Provided feedback to the dentist regarding any observed changes in a patient's condition during treatment sessions.
- Coordinated office activities by communicating with other departments and staff members.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Implemented infection control policies when preparing treatment areas or disposing of hazardous waste materials.
- Explained dental services and payment plans to help patients make informed decisions.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Educated patients on treatment procedures and post-procedure home care.
- Kept track of treatment information in patient records.
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Conducted dental cleanings and checked teeth for cracked fillings.
Education
Business (Emphasis in Health Care Management)
Lander University
Greenwood, SCAssociate of Applied Science - Dental Assisting
Greenville Technical College
Greenville, SCHigh School Diploma -
Blue Ridge High School
Greer, SCSkills
- Budget Oversight
- Patient Education
- Records Management
- Performance Improvement
- Managing Patient Cases
- Direct Patient Care
- Improving Clinical Quality Outcomes
- Effective Communication
- Unit Leadership
- Meeting Participation
- Shift Scheduling
- Clinical Leadership
- Employee Performance Evaluations
- Exemplary Communication Skills
- HIPAA
- Staff Scheduling
- Marketing Initiatives
- Compliance With Regulatory Guidelines
- Patient Relationship Management
- Clinical Supervision
- Staff Development
Timeline
Clinical Director
Carolina Smiles
08.2010 - Current
Certified Dental Assistant
Carolina Smiles
08.2010 - Current
Lead Dental Assistant
Carolina Smiles
08.2010 - Current
Business (Emphasis in Health Care Management)
Lander University
Associate of Applied Science - Dental Assisting
Greenville Technical College
High School Diploma -
Blue Ridge High School