Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NATALIE BRAXTON

Pittsburgh

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

I excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships, especially in the healthcare industry, helping people navigate complex life circumstances.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Tutor (Freelance)

Preply
01.2025 - Current
  • Cultivate strong relationships with customers by fostering trust, maintaining ongoing communication, and creating an encouraging virtual environment that supports their goals
  • Explained tutoring services and booked tutoring appointments.
  • Monitored and recorded students' progress, providing detailed reports to parents and teachers.

Lead Consultant

Populace
Seattle
01.2021 - 01.2023
  • Proactive, creative problem solver helping small startups to define their role in the consumer marketplace.
  • Cultivated relationships aligned with potential customers.
  • Handled sensitive data with a high level of discretion, and created excellent first impressions with external firms, consumers, and clients.
  • Drafted proposals tailored specifically for each client's unique requirements.

Customer Engagement Leader

Benefit Cosmetics
San Francisco
01.2016 - 01.2017
  • Provided timely responses to customers' inquiries, complaints, comments or concerns via phone, email or social media platforms.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Supported sales team members to drive growth and development.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Administrative Assistant

Gameco, Inc.
New York
01.2015 - 01.2016
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Helped manage partner accounts and maintained professional, timely, and value-driven communication that strengthened client relationships and supported business development goals.

  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Education

Bachelor of Arts (BA) - Communications

New York University
New York, NY
05-2001

Skills

  • Customer service
  • Conflict resolution
  • CRM software
  • Data entry
  • Appointment scheduling
  • Client communication
  • Problem solving
  • Sales support
  • Relationship building
  • Time management
  • Attention to detail
  • Professional demeanor
  • Information gathering
  • Customer service excellence

Certification

  • Certified Associate in Project Management (CAPM), In Progress, Project Management Institute PMI
  • Salesforce Accreditation, In Progress, Salesforce Trailhead platform

Timeline

Tutor (Freelance)

Preply
01.2025 - Current

Lead Consultant

Populace
01.2021 - 01.2023

Customer Engagement Leader

Benefit Cosmetics
01.2016 - 01.2017

Administrative Assistant

Gameco, Inc.
01.2015 - 01.2016

Bachelor of Arts (BA) - Communications

New York University

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