Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NATALIE BROCKE

Auburn,USA

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

5
5
years of professional experience

Work History

Barista

Aroma Joes
Turner, ME
04.2024 - Current
  • Prepared and served coffee, espresso drinks, energy drinks, and teas
  • Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
  • Welcomed customers and answered questions regarding menu items and preparation methods
  • Built strong relationships with regulars and new customers by providing friendly, personalized service
  • Operated cash registers and handled cash and card transactions

Ticket Sales Associate

Lost Valley Ski Resort
Auburn
12.2019 - Current
  • Processed payments for tickets using cash and credit card transactions
  • Developed and maintained customer relationships by providing prompt, accurate, and courteous ticket sales service
  • Provided training assistance to new Ticket Sales Associates
  • Greeted customers promptly and responded to questions
  • Balanced and reconciled cash drawer at end of shift

Laundry and Dry Cleaning Assistant

Auburn Cleaning Center
Auburn
11.2021 - 07.2024
  • Received and sorted laundry items for cleaning or repair
  • Operated washing machines, dryers, and other laundry equipment
  • Folded clean clothes from the dryer into stacks ready for delivery or storage
  • Unpacked shipments of new merchandise received from vendors and suppliers
  • Managed time efficiently to meet tight deadlines
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas

Server

O'Hara's On The Green
Topsham
06.2023 - 08.2023
  • Greeted guests and provided menus
  • Provided excellent customer service to ensure satisfaction
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Took orders from customers accurately and in a timely manner
  • Checked food before serving it to customers
  • Delivered food orders promptly and courteously
  • Monitored dining room for cleanliness and proper set-up at all times
  • Collaborated with other restaurant staff members to ensure efficient
  • Followed health safety guidelines when preparing and serving food products
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations

Cashier

On The Way
Lewiston
06.2021 - 08.2023
  • Operated cash register or POS system to receive payment by cash, check, and credit card
  • Verified that customers were of legal age to purchase alcohol or tobacco products
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Stocked shelves with merchandise when needed
  • Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors

Education

Bachelor of Science - Sales And Marketing

University of South Florida
Tampa
05.2027

High School Diploma -

Saint Dominic Academy
05.2023

Skills

  • Goal-Oriented
  • POS Systems
  • Customer Assistance
  • Customer Service
  • Cash Handling
  • Time Management
  • Multitasking
  • Accountability
  • Ticket Sales
  • Inventory Stocking
  • Cash Drawer balancing
  • Attention to Detail
  • Customer Relations
  • Upselling strategies
  • Sales Development

References

References available upon request

Timeline

Barista

Aroma Joes
04.2024 - Current

Server

O'Hara's On The Green
06.2023 - 08.2023

Laundry and Dry Cleaning Assistant

Auburn Cleaning Center
11.2021 - 07.2024

Cashier

On The Way
06.2021 - 08.2023

Ticket Sales Associate

Lost Valley Ski Resort
12.2019 - Current

Bachelor of Science - Sales And Marketing

University of South Florida

High School Diploma -

Saint Dominic Academy

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NATALIE BROCKE