Natalie Brooks

Management

· Developed a company culture focused on employee engagement, collaboration, and continuous learning opportunities.

· Managed and motivated employees to be productive and engaged in work.

· Maintained professional, organized, and safe environment for employees and patrons.

· Developed Policies, Procedures, and Templates to increase team efficiency by streamlining document processing workflows and reducing turnaround times.

Documentation

· Performed various administrative tasks by filing, copying and faxing documents

· Reduced errors in billing by accurately maintaining patient records with updated insurance information.

· Streamlined workflow for medical providers by obtaining necessary referral documents and authorizations for services.

· Minimized delays in treatment scheduling by promptly identifying potential coverage issues and working proactively towards their resolution.

· Expedited patient registration process by efficiently validating eligibility for various insurance plans.

· Made contact with insurance carriers to discuss policies and individual patient benefits.

· Obtained payments from patients and scanned identification and insurance cards.

· Managed office logistics by scheduling appointments, maintaining files and collecting payments.

· Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.

Customer service

· Enhanced customer satisfaction by promptly addressing concerns and providing accurate and beneficial information.

· Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

· Handled facility maintenance and performed appropriate inspections to determine and prioritize necessary repairs.

• Participated in the launch of a new division within the firm
• Responsible for developing, expanding and improving contact lines of potential client leads
• Engaged in communication with over 500 potential clients via phone and email
• Performed writing and revision of associate to client communication prompts

• Maintained, supervised, and assessed certain city owned building and properties available for event reservations

• Provided exceptional customer service to customers.
• Product assembly and quality assurance