Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Brooks

New Iberia,LA

Summary

Qualified administrative assistant with 10 years in fast-paced customer service. Professional under pressure. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pca/ team lead

Alorica
01.2020 - Current
  • I work in the back office reviewing & updating customers accounts; I also have a team I look over who needs assistance with their calls; I review chats & emails daily; I correct timesheets if there are any errors; hr assistant; data entry; accounting; income tax; healthcare; loans; banking; billing payments; claims

Virtual Assistant

Sykes Enterprises, Incorporated
01.2013 - 12.2019
  • Returned all routine and general customer calls in good time; Boost to productivity by maintaining strong call control and quickly working through scripts to address diverse problems; Met or exceeded revenue Objective to customers during service, account, and sales follow up calls; Prepared, completed, and processed customer account forms and database changes; Educated clients on how to navigate Company systems and Work within established Frameworks to obtain desired services; Managed high volume of inbound and outbound customer calls; Evaluated customer account information to access current issues and determine potential solutions; Delivered fast friendly and knowledgeable services for routine questions and service complaints; Pursued opportunities to advance client relations skills and further enhance Customer satisfaction in every Interaction; Documented conversations with customers to track, request problems and solutions; Reviewed files records and other obtain documents to respond to customers request; Collected customer feedback and recommended procedural or product changes to enhance future service delivery

Customer Service Specialist

JCPenney
03.2013 - 06.2014
  • Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information; Greeted customers entering the store to ascertain what each customer wanted or needed; Described product to customers and accurately explained details and care of merchandise; Politely assisted customers in person and via telephone; Communicated with vendors regarding back order availability, future inventory and special orders; Recommended, selected and helped locate and obtain out-of-stock product based on customer requests; Answered product questions with up-to-date knowledge of sales and store promotions; Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation; Bagged, boxed or gift-wrapped sold merchandise per customer's request; Assisted customers with food selection, inquiries and order customization requests; Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot; Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently; Provided ongoing guest service, including giving fashion advice; Maintained cleanliness and presentation of stock room and production floor; Processed 7 daily invoices and billed renewed invoices to clients; Directed calls to appropriate individuals and departments; Built long-term customer relationships and advised customers on purchases and promotions; Monitored cash drawers in multiple checkout stations to ensure adequate cash supply; Organized store merchandise racks by size, style and color to promote visually appealing environment; Routinely answered customer questions regarding merchandise and pricing; Operated a POS system to itemize and complete an average of 100 customer purchases; Dedicated to continuously improving sales abilities and product knowledge; Learned, referenced and applied product knowledge information; Replenished supplies, bags and other materials at each cash wrap; Folded and arranged garments in attractive displays; Communicated all store initiatives and promotions to customers to generate return business; Recommended alternative items if product was out of stock; Set up and explained new membership contracts

Education

South Louisiana Community College
Lafayette, LA

High School Diploma -

Highland Baptist Christian School
01.2011

Skills

  • Strong client relations
  • Quick learner
  • Proficient in cash management
  • MS Windows proficient
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • POS systems expert
  • Data management
  • Pricing
  • Guest Services
  • Phone Etiquette
  • Sales Support
  • Technical Support
  • Administrative Experience
  • Account Management
  • Communication Skills
  • Personal Assistant Experience
  • Human Resources
  • Conflict Management
  • Help Desk
  • Payroll
  • Employee Orientation
  • Microsoft Outlook
  • Prior authorization
  • Scheduling
  • HIPAA Compliance
  • Time Management
  • Emotional support

Certification

CPR/First Aid, 01/2014, Present

Timeline

Pca/ team lead

Alorica
01.2020 - Current

Customer Service Specialist

JCPenney
03.2013 - 06.2014

Virtual Assistant

Sykes Enterprises, Incorporated
01.2013 - 12.2019

South Louisiana Community College

High School Diploma -

Highland Baptist Christian School

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Natalie Brooks