Motivated and dependable individual looking to bring skills and abilities to the nursery industry. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Hi, I’m
Natalie Brown
Manager
Woodstock,IL
Summary
Overview
23
years of professional experience
1
Certification
Work History
Preferred Professional Plumbing Inc.Lombard, IL
Manager
08.2022 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees
- Assisted in organizing and overseeing assignments to drive operational excellence.
Bolder Lawns LLCRemote
Office Manager
05.2022 - Current
Job overview
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
ManagerJune, Portillo’s Hot Dogs, Inc
Restaurant
01.2001 - 01.2022
Job overview
- Promoted from high school entry level employee to manager through consistent action and desire to learn and create positive customer experiences
- Create loyal customer relationships by resolving complaints and directing, workflow and promoting a positive atmosphere to go above and beyond to guarantee each customer exceptional food and service
- Clearly and promptly communicate company policies and expectations to staff and complete performance appraisals and other necessary paperwork and tasks
- Ensure proper staffing levels keeping by carefully interviewing, selecting, training, and supervising staff
- The turnover rate is well under 15% where industry standard is higher
- Schedule and plan shifts for over one hundred employees a week to train and properly staff the restaurant and consistently meet labor goals
- Use local marketing and canvassing to raise traffic and drive sales
- Correctly calculate inventory and control food costs through effective ordering and cost management often exceeding goals
- Maintain a safe working and guest environment to reduce the risk of injury and accidents
- Skillfully interact with external vendors to obtain the best quality in product
- Effectively manage payroll paperwork and timekeeping, including completion of the proper paperwork for incoming and outgoing employees
- Use SMG to better guest satisfaction through customers feedback to implement positive changes within the restaurant.
The Lyman Group
Assistant
01.2008 - 12.2009
Job overview
- Aid in shooting grades and general labor
Education
College of Lake CountyGrayslake, IL
Certificate from Landscape Design And Sustainable Agriculture
05.2024
University Overview
McHenry County CollegeCrystal Lake, IL
Transferred To Find Desired Feild from Technical Design Certification
University Overview
College of DuPageWheaton
Gen Eds from Tourism And Hospitality
University Overview
Studied travel, sewing and a variety of general education classes, fluent in Spanish
York High School
University Overview
GPA: 3.6
Skills
- Skills and Abilities
- Leadership
- Customer Service
- Training
- Management
- Human Resources
- Inventory Control
- Dependable
- Motivated
- Team Building
- Ordering supplies and product
- Cost Management
- Marketing
- Presentation Creation
- Verbal and Written Communication
- Microsoft PowerPoint
- Microsoft Office Suite
- Employee Support
- Operations Support
- Garden Center Knowledge
- Greenhouse Management
- Food Products Handling and Storage
- Weeding and Watering
- Landscaping Plans
Certification
- Illinois Safety and Sanitation License
- Basset License to serve alcohol
- Quickbooks Certified
Languages
Spanish
Professional Working
Timeline
Manager
Preferred Professional Plumbing Inc.
08.2022 - Current
Office Manager
Bolder Lawns LLC
05.2022 - Current
Assistant
The Lyman Group
01.2008 - 12.2009
Restaurant
ManagerJune, Portillo’s Hot Dogs, Inc
01.2001 - 01.2022
College of Lake County
Certificate from Landscape Design And Sustainable Agriculture
McHenry County College
Transferred To Find Desired Feild from Technical Design Certification
College of DuPage
Gen Eds from Tourism And Hospitality
York High School
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