Accomplished operations manager with over 20 years of experience leading teams, streamlining processes, and managing complex logistics across the restaurant and office management sectors. Currently completing a degree in Applied Science of Horticulture, combining decades of high-level management with a passion for plants, garden design, and sustainable landscaping. Skilled in vendor coordination, budgeting, scheduling, and team training — all of which translate directly into efficient garden project execution and client-focused service. Actively building hands-on experience in plant care, seasonal garden maintenance, and landscape design, with a goal of bringing operational excellence to a career rooted in horticulture.
Ensured staff adherence to standards while managing performance appraisals and providing daily feedback.
Drove sales through customer relationship-building, complaint resolution, and execution of local marketing initiatives.
Maintained turnover rate below 15% by recruiting, training, and supervising staff effectively.
Managed scheduling for over 100 employees while consistently meeting labor cost objectives.
Controlled food costs through strategic ordering and effective inventory management.
Oversaw payroll and timekeeping processes for accurate onboarding and terminations.
Maintained safe work environment by implementing proactive safety measures to reduce accident risks.
Managed vendor relationships to secure high-quality products at optimal prices.
* IL Safety and Sanitation License Serve Safe
* TIPS and Basset License to serve alcohol
* Landscape Design
* Sustainable Agriculture