Natalie Buckler

Responsible for

• Supporting the training of new team members at multiple locations
• Supported operations at multiple locations including but not limited to, preparation for CEO and media visits, on shift support and training of new team members, introduce new programs and implementation to managers.
• Completely responsible for all operational aspects of one location
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
• Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
• Controlled labor hours and inventory costs through hands-on management and proactive changes.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
• Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Addressed and resolved customer service issues to establish trust and increase satisfaction.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.

• Deliver exceptional customer service experience
• Execute front of house opening/closing procedures
• Maintain health and safety standards of restaurant
• Responsible for cash handling and guest's payments
• Efficiently and accurately receive and deliver food and beverage orders
• Follow responsible service of alcohol standards (RSOA)
• Maintain knowledge of local liquor laws and ordinances

• Responsible for day to day operations of a 1.5 million dollar restaurant with emphasis on people, sales and profit growth
• Maintained health, safety and sanitation standards of team members and establishment and uphold an average green Steritech score of 9.25 for the year 2022
• Trained and mentored employees to promote a culture of growth and advancement within the company resulting in 2 hourly team members becoming shift supervisors
• Improved efficiency across all departments through training and staffing improvements
• Reintroduced and reinforced culture within the restaurant to align with Red Robin core BURGER values

• Supervise day to day operations with emphasis on people, sales and profit growth
• Optimize profits by controlling food, beverage and labor costs daily
• Responsible for hiring, training and development of all new and existing team members
• Proficient in labor management systems and schedule writing
• Communicates effectively and has profound ability to connect to guests and employees to build long term sustainable relationships
• Ability to step into different roles such as training manager, kitchen manager, sales manager and bar manager
• Profound ability to flex to needs of the business at any given time
• Adept with best-in-class health and safety standards
• Ability to impact company goals within proper time frames
• Assistant to General Manager and responsible for General Manager duties during times of vacation or leave

• Responsible for hiring, training and development of all new and existing team members
• Efficiently resolved all problems or concerns to the satisfaction of all involved parties
• Uphold exceptional customer service expectations with the development and coaching to the staff daily
• Responsible for hiring and scheduling of front of house staff
• Optimized profits by successfully controlling beverage and labor cost daily
• Responsible for executing labor goals

• Delivering exceptional service by greeting and serving guests in a timely and friendly manner
• Knowledgeable with Bar recipes and swift execution during 'high volume' periods
• Trained new and existing team members
• As shift supervisor: Responsible for managing deployments and effectively communicating to the team about brand initiatives
• Assisted in roll outs of food, beverage and service standards
• Proper and accurate cash handling skills
• Successfully manages shifts at an hourly level
• Responsible for money handling, coaching and effective communication