Natalie Buckley
Tracy,CA
Summary
Accomplished Customer Service Lead at Burlington, adept in cash handling and fostering team performance, significantly enhanced customer satisfaction through effective issue resolution and staff mentorship. Demonstrated exceptional organizational abilities and reliability, alongside a passion for mentoring as an Assistant Dance Teacher, embodying professionalism and discipline.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Burlington
2023.10 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
Assistant Dance Teacher
Powerhouse Dance Academy
2018.08 - 2020.05
- Managed classroom behavior effectively, maintaining a positive learning environment for all students.
- Demonstrated professionalism by adhering to studio policies, dress code, and punctuality requirements.
- Served as a role model for young dancers, demonstrating passion for the art form as well as strong work ethic and discipline.
- Assisted lead dance teacher in choreographing routines for performances and competitions.
Education
Associate of Arts - History
Las Positas College
Livermore, CA05.2025
High School Diploma -
Tracy High School
Tracy, CA05.2022
Skills
- Payment Processing
- Cash Handling
- Business Writing
- Money Handling
- Reliability and punctuality
- Cash handling and management
- Cash Register Operation
- Organizational abilities
- Cash register systems
- POS system operations
- Staff Training
- Refund handling
- Retail Merchandising
- Promotions and Discounts Understanding
Timeline
Customer Service Lead
Burlington
2023.10 - Current
Assistant Dance Teacher
Powerhouse Dance Academy
2018.08 - 2020.05
Associate of Arts - History
Las Positas College
High School Diploma -
Tracy High School
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