Natalie Burden
New London,Iowa
Summary
My problem-solving aptitude and exceptional customer service skills have consistently improved guest satisfaction and operational standards no matter the environment I have worked in. I thrive in an environment where I can organize and lead, and enjoy planning and executing, I am very task driven and love to create lists. I am proud to say I have made a positive impact everywhere I have worked, and received many compliments from my superiors about my performance, sometimes while managing up to 3 jobs at the same time.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Pro MotorSports
06.2025 - 08.2025
- Developed and maintained filing systems, ensuring easy access to important documents.
- Implemented digital tools for task tracking, increasing team accountability, and productivity.
- Streamlined communication between departments, fostering collaboration on projects and initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Bartender/Beverage Cart Girl
Mount Pleasant Golf and Country Club
01.2025 - 08.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Drive around the course to meet the needs of golfers who needed drinks, if necessary run to the clubhouse to fulfill their requests, all while organizing and maintaining multiple tabs.
Library Paraprofessional
Mount Pleasant Public Schools
02.2025 - 06.2025
- Increased accessibility by creating easy-to-navigate signage throughout the library.
- Maintained accurate records of circulation statistics, enabling data-driven decision-making in areas such as collection development and programming.
- Supervised and organized multiples classes a day for 3rd-5th grade students, assist them in checking out and returning books and teach them library basic skills and etiquette.
- Organize and log inventory items at the end of the year, manage and edit individual listings and patrons.
Server
Pizza Hut
01.2025 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Grill Cook
Hyvee Fast and Fresh
10.2023 - 12.2024
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Communicated effectively with customers regarding orders and special requests.
- Trained new employees on grill operations and safety protocols.
- Operated fryers and grills according to instructions to maintain safety and food quality.
House Cleaner
Self Employed Services
07.2023 - Current
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Weekly maintenance for an elderly home to upkeep cleanliness that he was unable to perform.
- Delivered customized cleaning solutions based on client requirements.
Farm Hand
Grandfather
06.2022 - 08.2025
- Assisted in the upkeep in appearance of barns, sheds, and other infrastructure necessary for successful farm operation.
- Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
- Responsible for the cleanliness of farm machinery used daily to maintain farm operations.
Education
Associate of Arts -
Carl Sandburg College
Galesburg, IL12-2024
High School Diploma -
New London Jr. Sr. High School
New London, IA05-2023
Skills
- Attention to detail
- Multitasking Abilities
- Dependable and Responsible
- Customer service
- Professional communication
- Event planning
Timeline
Administrative Assistant
Pro MotorSports
06.2025 - 08.2025
Library Paraprofessional
Mount Pleasant Public Schools
02.2025 - 06.2025
Bartender/Beverage Cart Girl
Mount Pleasant Golf and Country Club
01.2025 - 08.2025
Server
Pizza Hut
01.2025 - 06.2025
Grill Cook
Hyvee Fast and Fresh
10.2023 - 12.2024
House Cleaner
Self Employed Services
07.2023 - Current
Farm Hand
Grandfather
06.2022 - 08.2025
Associate of Arts -
Carl Sandburg College
High School Diploma -
New London Jr. Sr. High School
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