Summary
Overview
Work History
Education
Accomplishments
Skills
Timeline
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Natalie Burford

Sales
Silverdale,United States

Summary

Hardworking sales associate with strong background in customer service. Dedicated and adaptable when tackling various duties and offering help to staff. Excellent merchandiser. Upbeat and enthusiastic when accepting instructions with accurate follow through.

Overview

15
15
years of professional experience
10
10
years of post-secondary education

Work History

Voluntary Worker

PAWS Bremerton
Bremerton, WA
03.2004 - 08.2005
  • Released shelter animals to public for redemption or adoption.
  • Observed general shelter population for illness and injury.
  • Emphasized the use of positive training techniques and owner education in resolving behavior issues.

Server

Zao
Palo Alto, WA
01.1997 - 03.1999
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Sales Associate Specializing in Customer Service.

Nordstrom
Seattle And Palo Alto, WA And CA
01.1986 - 12.1996
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.
  • Completed orders and organized product deliveries to meet customer timetables. For example, went to other store on my days off, picking up desired product for customer.
  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Prepared large cash deposits with zero discrepancies.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

High School Diploma -

Punahou
Honlolulu, HI
09.1977 - 06.1983

Bachelor of Arts - Business

University of Washington
Seattle
09.1983 - 06.1987

Accomplishments

Cultivated personal relationships with returning customers. Went above and beyond to ensure customer satisfaction.

Was a "pacesetter" (achievement of reaching the highest sales goal for the year).

Numerous times in the top sales of regional salespeople in my department. Many times in the top salespeople in the country for my department. Was number one salesperson in the store two times.

Skills

Product promotions

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Timeline

Voluntary Worker

PAWS Bremerton
03.2004 - 08.2005

Server

Zao
01.1997 - 03.1999

Sales Associate Specializing in Customer Service.

Nordstrom
01.1986 - 12.1996

Bachelor of Arts - Business

University of Washington
09.1983 - 06.1987

High School Diploma -

Punahou
09.1977 - 06.1983

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Natalie BurfordSales