Natalie Burnett
Broken Arrow
Summary
Dynamic Technical Support Representative with proven expertise at ContinuumGlobal in network diagnostics and user credential management. Adept at enhancing customer satisfaction through effective service support and troubleshooting. Recognized for developing preventive maintenance procedures that improved system performance and reduced downtime. Strong communicator committed to delivering exceptional technical assistance.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
ContinuumGlobal
03.2022 - 03.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
Customer Service Representative
Alorica
04.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
Human Resources Assistant
Amazon
01.2021 - 06.2021
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Answered and redirected incoming phone calls for office.
Customer Service Representative
Majorel
06.2020 - 01.2021
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
GC Services
06.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Technical Support Representative
Conduent
09.2016 - 01.2017
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
Education
High School Diploma -
The Excel Center
Anderson, IN06-2016
Skills
- Network diagnostics
- Software diagnosis
- User credential management
- Service support
- Videoconferencing
- Call recordkeeping
- Hardware diagnostics
- Microsoft outlook
- Application support
- Desktop support
Timeline
Technical Support Representative
ContinuumGlobal
03.2022 - 03.2025
Customer Service Representative
Alorica
04.2021 - 01.2022
Human Resources Assistant
Amazon
01.2021 - 06.2021
Customer Service Representative
Majorel
06.2020 - 01.2021
Customer Service Representative
GC Services
06.2019 - 03.2020
Technical Support Representative
Conduent
09.2016 - 01.2017
High School Diploma -
The Excel Center
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