Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natalie Byrd

Phoenix,AZ

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support/CSR

Aptive Environmental
03.2021 - 12.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Scheduled Customers for Pest control service.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Greeted visitors and received telephone calls regarding such things as procedures for Onboarding, Re-service , Contract Termination and requests for changes in scheduled appointments, etc. Maintains alertness to medical emergencies to ensure that such patients are seen without undue delays.
  • Used ticketing systems to manage and process support actions and requests.
  • Scheduled Customers for Re-Service
  • Resolved escalated issues by serving as subject matter expert on Products and services.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base via Zendesk.
  • Managed, prepared, maintained, files, copies, and scans patient records. Assembles patient records in correct sequential and chronological order, assuring that required forms are provided.

Medical Assistant

JGI
03.2018 - 03.2020
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Education

High School Diploma -

Sequoia Pathway Academy
USA
2019

Skills

  • Customer Accounts Management
  • Customer Inquiries
  • Organizational Skills
  • Service Schedule Coordination
  • Billing Procedures

Certification

Medical Assistance Program- Med Cert

Certified Scrum Master

Timeline

Technical Support/CSR

Aptive Environmental
03.2021 - 12.2022

Medical Assistant

JGI
03.2018 - 03.2020

High School Diploma -

Sequoia Pathway Academy

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Natalie Byrd