Natalie B. Zuozo
Miami,USA
Summary
Detail-driven individual with a passion for exploring new opportunities. Strong experience in customer service brings significant value to organizations. Proven track record of delivering exceptional customer experiences. Excels in building rapport, resolving issues, and ensuring customer satisfaction. Seeking a dynamic role to leverage excellent communication skills, problem-solving abilities, and dedication to delivering top-notch service. Aims to drive positive outcomes for both customers and the company. Goal-oriented Human Resources Specialist with 7 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
18
18
years of professional experience
Work History
Patient Access Associate II
Baptist Health
04.2024 - Current
- Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Assist with any questions the patient may have in person or over the phone.
- Scan the charts of the patients seen the day before on a daily basis.
- Ensure that the patients being seen each day, have a referral
- If pending, call the patient to ensure they reach out to their Primary so they may fax it over to us.
- Be in constant communication with the front desk team, my lead and the clinical team to ensure patients are being seen in a timely manner.
Credentialing Assistant – Corporate Credentialing
Jackson Memorial Hospital
05.2022 - 03.2024
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Process requests for applications and produce letters and reports for various stages of appointment and reappointment
- Communicates on compliance to the Director of Corporate Credentialing
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Responsible for processing all requests for application by obtaining all necessary applicant demographic information from the requester, to enter the information into MD-Staff System
- Improved turnaround time for provider enrollment applications with thorough preparation and submission strategies.
- Contributed to team efficiency by cross-training on various functions within the department, providing backup support as needed.
- Reduced errors in data entry by maintaining accurate records of provider information in the credentialing database.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Updated departmental spreadsheets regularly to track progress on pending applications, allowing for effective workload management.
- Conducted regular audits of provider files to ensure ongoing compliance with accreditation standards and organizational requirements.
- Supported audit preparations by diligently maintaining up-to-date files and documentation for each credentialed provider.
Candidate Experience Coordinator – Talent Acquisition
Jackson Memorial Hospital
07.2018 - 05.2022
- Performs as the main contact person for the candidate and hiring manager during the onboarding process
- Coordinate full candidate logistics including travel reimbursements, expense reports and employment paperwork
- Effectively manage new hire and hiring manager expectations during the onboarding process and provide efficient and timely response to all inquiries and questions
- Assist with internal employee transfer and job changes to ensure correct recruiter actions are complete before formal system processing
- Conduct new hire processing audit compliance tracking for an average of 60 new hires per month
- Coordinates all the new hire processing to ensure all needed documentation for compliance are completed prior to the new hires start date
- Work closely with various HR & JHS departments (Health Office, Leadership & OD, Nursing Education, HRIS, Security, IT, Personnel Records and the Hiring departments) to ensure coordination of all new hire onboarding steps are seamless and are done in a timely manner
- Ensures compliance with Aliens Authorized to Work (process and related actions) Responsible for I9 Compliance for every new hire, including the E-Verify Process
Senior Employee Health Office Coordinator
Jackson Memorial Hospital
06.2016 - 07.2018
- Acts as a receptionist and first point of contact for assigned areas
- Screens and distributes phone calls and visitors and maintains workflow for assigned area
- Analyzes medical records and other information and maintains data in paper and automated Occupational Health Record systems according to departmental and legal guidelines
- Analyzes the medical record, databases and other resources to prepare reports, graphics, and materials for presentation
Project Specialist
Blue Buffalo Corporation LLC
02.2013 - 06.2016
- Assist pet parents in identifying products best suited for the pet’s needs
- Educate potential buyers regarding Blue Buffalos diverse product portfolio
- Approach new and potential buyers within assigned pet specialty stores
Secretary
Miguel A. Flores, MD PA
03.2015 - 09.2015
- Compile and record patient charts, medical reports and correspondence
- Schedule and confirm patient appointments
- Electronically verify insurance benefit information for all scheduled patients
- Answer telephones and properly direct calls
Front Desk Coordinator
Doral Hyundai
02.2015 - 09.2015
- Greeted persons entering establishment, determined purpose of visit
- Operated telephone switchboard to answer, screen, and forward calls
- Escorted and directed customers to appropriate destinations within the building
Medical Records Clerk
The Fertility and IVF Center of Miami
03.2007 - 05.2010
- Assess medical records for completeness and follow up as needed
- Contact patients regarding billing issues
- Operate computer to enter and retrieve patient data
- Use pre-established criteria to screen potential egg donors telephonically
Education
Bachelor of Arts - Communication Sciences and Disorders, Concentration in Deaf Studies
University of South Florida
Tampa, FLA.A - Liberal Studies
Miami Dade College
Miami, FLSkills
- Medical Records
- Taleo
- Lawson
- Medtox
- MD-Staff
- Cerner
- Sorian
- Power Chart
- Microsoft Office
- Insurance Verifications
- Data Entry
- HIPAA Compliance
- Patient confidentiality
- Patient Registration
- Data entry proficiency
- Appointment Scheduling
- Phone and Email Etiquette
- Spanish Fluency
- Problem-solving abilities
- Multitasking
References
- Carlos Ortiz, (305) 632-1480
- Renata Rampersad, (412) 512-0532
- Stephanie Cata, (786) 541-5770
Timeline
Patient Access Associate II
Baptist Health
04.2024 - Current
Credentialing Assistant – Corporate Credentialing
Jackson Memorial Hospital
05.2022 - 03.2024
Candidate Experience Coordinator – Talent Acquisition
Jackson Memorial Hospital
07.2018 - 05.2022
Senior Employee Health Office Coordinator
Jackson Memorial Hospital
06.2016 - 07.2018
Secretary
Miguel A. Flores, MD PA
03.2015 - 09.2015
Front Desk Coordinator
Doral Hyundai
02.2015 - 09.2015
Project Specialist
Blue Buffalo Corporation LLC
02.2013 - 06.2016
Medical Records Clerk
The Fertility and IVF Center of Miami
03.2007 - 05.2010
Bachelor of Arts - Communication Sciences and Disorders, Concentration in Deaf Studies
University of South Florida
A.A - Liberal Studies
Miami Dade College
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