Certifications
Natalie Roberts
Property Management
Sumter,SC
Summary
Experienced Regional Property Manager with 18 years overseeing portfolio of commercial and residential properties. Seasoned professional with strong knowledge of renovation construction, regulations and area competitors. Highly successful at building teams while boosting occupancy and resident satisfaction.
Overview
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Certifications
Work History
Regional Property Manager
American Capital Properties
05.2013 - 02.2024
- Responsible for oversight of 1,015,868 square feet of Commercial, Industrial Flex space in GA, 594,450 square feet of Office space in NC, and residential units in NC, SC, TX, and TN
- Managing up to 35 direct report employees
- Utilized Yardi Voyager Residential and Commercial software for daily operations including Pay Scan approvals.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments operational strengths or weaknesses based on regional expertise.
- Maximized revenue growth by developing and executing competitive pricing strategies for each property.
- Responded to escalated resident concerns and issues and monitored resolution.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Performed diligent screening processes for prospective tenants to maintain high-quality communities that attracted premium rental rates.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Communicated effectively with owners, residents, and on-site associates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
Senior Property Manager
Nickel Plate Properties and Management
08.2005 - 03.2013
- Responsible for day-to-day operations of two multi-family properties while providing support for portfolio of five properties
- Managed new employee orientation training process for new employees each year.
- Administered operations to handle needs of more than 2000 tenants across 600 property units.
- Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Communicated effectively with owners, residents, and on-site associates.
Developed annual operating budgets and forecasts, as well as sales and marketing plans. - Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Cultivated professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Partnered with accounting teams to ensure accurate financial reporting across all managed assets.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Generated professional networks by engaging in professional, industry and government organizations.
Education
Master of Arts - Executive Leadership and Management
Liberty University
Lynchburg09.2016
Bachelor of Science - Multidisciplinary Studies, Business and Religion
Liberty University
Lynchburg09.2010
Skills
- Fair housing mandates
- Business Planning
- Capital Projects Management
- Knowledge of building codes
- Staff Management
- Negotiation
- Customer Relations
- Real Estate Law
- Operations Management
- Relationship Building
- Marketing and Advertising
- Yardi Voyager and One-site Expert
- Tenant Retention
- Professional Relationships
- Regulatory Compliance
- Tenant Screening
- Property Inspection
- Lease Renewals
- Collections Procedures
- Rental Pricing Strategies
- Property Tours
- Bid Solicitation
- Contract Negotiation
- Employee Mentoring
- Lease Agreement Management
- Rent Collection
- Employee Motivation and Guidance
Certification
- Property Manager in Charge
- Notary Public
- Certified Pool Operator, NSPF and South Carolina
- EPA - Universal
- Certified Apartment Supervisor
- Certified Apartment Manager
- National Apartment Leasing Professional
Achievements Recognition
- 2009 Apartment Association of Greater Columbia - Property Manager of the Year
- 2005 - 2007 Palmetto Pointe Recognized as "Best Apartment in Sumter"
- 2000 - Top Performer - Bonney Trace Apartments
- 2000 Gold Primus Council Member for The Breeden Company
- 1996 Triangle Apartment Association Leasing Professional of the Year
Skills Abilities
- Demonstrating and selling prospective residents apartment homes in accordance with Fair Housing Regulations
- Actively engaging business clients to find office, retail and industrial space to fit their business needs.
- Planning and implementing an outside marketing strategy to ensure peak occupancy rates.
- Constant and productive contact with current customer base to ensure satisfaction and retention to minimize turnover.
- Budget development, implementation and control.
- Analyzing Financial Statements and generating Budget Variance Report
- Reviewing and approving applications for tenancy
- Resolving Employee and Resident conflicts in a timely and equitable manner.
- Managing Building and Tenant Improvement Projects.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Property Manager
American Capital Properties
05.2013 - 02.2024
Senior Property Manager
Nickel Plate Properties and Management
08.2005 - 03.2013
Master of Arts - Executive Leadership and Management
Liberty University
Bachelor of Science - Multidisciplinary Studies, Business and Religion
Liberty University
- Property Manager in Charge
- Notary Public
- Certified Pool Operator, NSPF and South Carolina
- EPA - Universal
- Certified Apartment Supervisor
- Certified Apartment Manager
- National Apartment Leasing Professional
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