Natalie C. Wright
Springtown,TX
Summary
Motivated professional dedicated to continuous learning and committed to implementing analytical best practices while fostering a collaborative and supportive team environment. Possesses a diverse background in training, process management, high-quality customer support, accurate reporting, and operational coordination. Skilled in effective communication with diverse individuals and adept at managing challenging interactions with professionalism and composure. Recognized for attention to detail, strong organizational skills, consistent punctuality, and thorough completion of complex tasks. Contributes as a team-oriented individual who actively supports shared goals and takes ownership of deliverables to ensure overall project success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Chemical Dependency Counselor, Lead
MHMR of Tarrant County
01.2023 - Current
- Responsible for patient screening, assessment, and delivery of individual and group counseling.
- Performed therapeutic interventions and assessments within an outpatient environment.
- Maintained comprehensive documentation of patient interactions, adhering to DSHS/CARF standards.
- Developed SUD treatment plans collaboratively with patients.
- Provided ongoing case coordination, including patient follow-up and interaction with external providers like probation and child protective services.
- Managed the development of discharge plans and summaries according to DSHS/CARF guidelines, connecting patients with community resources as needed.
- Contributed to the new employee hiring process.
- Delivered training to new staff members.
- Created, automated, and delivered daily analytical reports to support data-driven decision-making across teams.
- Undertook additional job duties or responsibilities as requested.
Substance Abuse Counselor
Haltom City Treatment Services
08.2022 - 12.2022
- Provide evidence-based individual and group counseling to a diverse patient caseload, promoting mental well-being and personal growth.
- Maintain accurate, confidential, and timely documentation of patient progress, treatment plans, and sessions, adhering to legal and ethical guidelines.
- Conduct thorough psychosocial assessments to identify client needs and inform treatment planning.
- Develop and implement individualized treatment plans, collaborating with patients to define goals and monitor progress.
- Securely obtain urine samples for monthly urinalysis as required for treatment protocols.
- Coordinate and facilitate the discharge process for clients, ensuring appropriate transitions and aftercare resources.
- Function as a vital liaison between patients and community support networks, including law enforcement and other agencies, to ensure seamless referrals, continuity of treatment, and adherence to legal obligations.
Modification SPOC, Team Manager
PennyMac
07.2020 - 07.2021
- Lead all communication related to loan modifications, ensuring clear and consistent messaging.
- Drive interdepartmental coordination to align activities and foster efficient workflow.
- Champion problem resolution, addressing complex and unique challenges within projects or processes.
- Build and maintain strong stakeholder relationships, driving collaboration and managing expectations effectively.
- Proactively identify and implement strategies to streamline processes, improve efficiency, and optimize resource utilization.
- Monitor and analyze performance, utilizing KPIs to provide data-driven insights on project or process outcomes.
- Mentor and develop staff through comprehensive training on procedures and best practices.
Senior Relationship Manager / Technical Writer
JPMorgan Chase & Co.
01.2012 - 01.2017
- Evaluated change requests to confirm scope, identify gaps and impacts, ensure quality and completeness, and prioritize items for implementation.
- Led meetings to address escalations, mitigate risks, and drive timely execution of change initiatives.
- Analyzed, researched, and authored policy and procedure documents in alignment with organizational standards.
- Regularly reviewed and updated policies and procedures to maintain compliance with audit and regulatory requirements.
- Collaborated with subject matter experts to develop and refine departmental policies and workflows through detailed process mapping.
- Consolidated existing documentation and established a standardized, uniform format for all contributors.
- Served as a subject matter expert (SME) to internal business partners, providing guidance and clarification on processes and requirements.
- Trained new hires to ensure consistent understanding of departmental procedures and best practices.
Job Coach/Senior Business Analyst: Home Equity Bankruptcy
JPMorgan Chase & Co.
01.2008 - 01.2012
- Managed and directed daily team operations, overseeing workload distribution and monitoring bankruptcy analysts’ performance and progress.
- Recommended and implemented process enhancements to improve the efficiency, accuracy, and overall effectiveness of services and internal systems.
- Prepared and filed disputes, objections, and motions in coordination with attorneys to support case resolution.
- Supported team members by ensuring adherence to internal controls, industry standards, and regulatory guidelines.
- Trained new hires, providing guidance on procedures, systems, and best practices to ensure successful onboarding.
Education
Bachelor of Science - Human Resources Development
Texas State University
San Marcos, TXCertificate Program - Substance Abuse Counseling
Weatherford College
Weatherford, TX08-2022
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2020
Skills
- MS Office Suite (Word, Excel, PowerPoint)
- Curriculum Development
- Motivational Interviewing
- Individual Therapy
- Call Center Strategy
- Database Management
- Training Personnel
- Professional Training
- Team Leadership/Management
- Training & Development
Affiliations
Texas Association of Addiction Professionals
Professional Member
Fort Worth Chapter
Certification
Licensed Chemical Dependency Counselor
Texas Health and Human Services Commission
License Number: 17277, expires 1/31/2027
Timeline
Licensed Chemical Dependency Counselor, Lead
MHMR of Tarrant County
01.2023 - Current
Substance Abuse Counselor
Haltom City Treatment Services
08.2022 - 12.2022
Modification SPOC, Team Manager
PennyMac
07.2020 - 07.2021
Senior Relationship Manager / Technical Writer
JPMorgan Chase & Co.
01.2012 - 01.2017
Job Coach/Senior Business Analyst: Home Equity Bankruptcy
JPMorgan Chase & Co.
01.2008 - 01.2012
Bachelor of Science - Human Resources Development
Texas State University
Certificate Program - Substance Abuse Counseling
Weatherford College
Associate of Arts -
Tarrant County College