Natalie Cabrera
College Station
Summary
Personable and adaptable individual with knack for delivering exceptional customer service. Possesses strong understanding of guests or customer needs, along with solid multitasking and communication skills. Able to contribute to positive atmosphere and ensure guest or customer satisfaction. Additionally, offering friendly and professional demeanor, ready to learn and excel in a dynamic. environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
International House Of Pancakes
12.2023 - 12.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge to enhance guest dining experiences.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to ensure accurate and prompt meal preparation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to changing customer needs and restaurant demands.
- Processed payments accurately and handled cash register operations smoothly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary item
Server
Backpoarch Draft House
03.2025 - 06.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Seasonal Worker
International House Of Pancakes
11.2022 - 11.2022
- Assisted in preparing food items according to standardized recipes and procedures.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health regulations.
- Supported team members during peak hours by efficiently handling customer orders.
- Adapted quickly to changing menu items and seasonal offerings as needed.
- Engaged with customers to provide friendly, prompt service and address inquiries.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
Education
Associate of Science - Interdisciplinary Studies
Central Texas College
Killeen, TX05-2025
High School Diploma -
Harker Heights High School
Harker Heights, TX05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
- Safe food handling
- Menu memorization
- Sales expertise
- Multitasking and organization
- Point of sale (POS) system operations
- POS operation
Certification
Food Handler Certification
Texas Alcoholic Beverage Commission Certification
Drivers License
Car Insurance
Languages
English
Native or Bilingual
Timeline
Server
Backpoarch Draft House
03.2025 - 06.2025
Server
International House Of Pancakes
12.2023 - 12.2024
Seasonal Worker
International House Of Pancakes
11.2022 - 11.2022
Associate of Science - Interdisciplinary Studies
Central Texas College
High School Diploma -
Harker Heights High School